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Aasma Khan, Deputy Manager – Retail Banking Group

Aasma Khan

Deputy Manager – Retail Banking Group·ICICI Bank Ltd

India

Master's degree, (Marketing

Work experience

Total years of experience: 3 years, 2 months

Deputy Manager – Retail Banking Group

January 2024 - January 2025

ICICI Bank Ltd

Bhubaneswar, India

January 2024 - January 2025

Managed customer relationships and delivered superior service to privileged
segments.
Cross-sold and upsold financial instruments to increase revenue.
Provided loan services, investment advice, and resolved customer queries.
Built strong trust and long-term client relationships.
Company industry:
Banking

Associate – Verification, Operations Department

January 2019 - January 2021

DataFlow Group

Noida, India

January 2019 - January 2021

Verified educational degrees, employment certificates, and health licenses
with issuing authorities.
Published verification reports within agreed timelines (TAT).
Maintained accurate databases using MS Excel and processed payments.
Ensured high customer satisfaction through problem resolution and effective
communication.
Coordinated with diverse teams and demonstrated strong telephone and
email etiquette.
Company industry:
Other Business Support Services

Education

Uttarakhand Technical University

January 2018

January 2018

Master's degree, (Marketing

India

Biju Patnaik University of Technology

January 2016

January 2016

Bachelor's degree, Biotechnology

India

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RESILIENCE
Intermediate
RESILIENCE
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
Relationship Manager
Intermediate
Relationship Manager
Intermediate
Customer Service Skills
Intermediate
Customer Service Skills
Intermediate
Banking Domain
Intermediate
Banking Domain
Intermediate

Languages

English

Expert

Hindi

Intermediate