Abdallah El Ghoul

Retail Operations Management covering Administration services, Quality Assurance,
Loss Prevention, Health, safety & Environment and Stock counting services for Retail
stores and E-Commerce platforms.
 Retail Operations strategy Design, Annual Review and implementation, aligning with
the Group objectives & strategy.
 Exception-based analysis of trade transactions and Loyalty schemes.
 Shrinkage Control & Stock Count Management, Quality and Damage Control.
 Retail Operations budget and expenses Control as well as Forecasting and P&L
Monitoring
 Leading a team of 15 LP Managers and Supervisors.
 Compliance and Audit monitoring and implementation.
 Managing Policies, Procedures, Promotions, Events, Administrative tasks and
Communications.
 Statistics Collection and Sale Exception reports Analysis, product repairs, after sales
services, training requirements, Presentation reports to Commercial directors and
principles.
 Managed Surveillance functions, Access Control, Footfall and Crowd Control,
Emergency Response Plans and Compliance Training Programs with a span of more
than 60K SQM of sales area on a 24/7 basis.

Incident Management and Investigations of accidents, fraudulent cases,
Internal/External Theft, Procedure breaches and auditing follow-up reports.
 Gap Analysis, Risk Assessments, Emergency evacuation plans and Security
deployment of 70+ security supervisors & guardsin Luxury Department Storesfor a
population of 1, 000+ employees/contractors at any given time.
 Crowd Control, Risk Assessments and Security Deployment for Major fashion shows
and Marketing activities/Events held in prestigious landmarks and hotels across the
region for major luxury brands with celebrity and VIP appearance.
 Shrinkage control, Shoplifting prevention, Detections and Evidence Based Reporting.
 Stock flow management, adherence to procedures and minimizing stock
accumulation, loss and damages.

Inventory management (order and delivery monitoring, movement and transfers,
stock returns and shrinkage)
 HSE & LP policies, procedures and training programs for 65+ shops in both Qatar and
Bahrain.
 Training programs related to Shrinkage decrease methods, Safety and security of the
workplace and Loss prevention awareness
 Surveillance and Alarm system equipment upgrades
 Loyalty Program Launch and Exception report Monitoring

HSE/LP KPIs and compliance Monitoring
 Cash discrepancies Investigations
 Shrinkage investigations and stock loss action plans
 Fraudulent Trade transactions investigations
 Delivering Loss Prevention Trainings

Sales and Stock Management
 Budget Control and Forecasting with responsibility over P&L
 Team Management of 20+ employees
 Visual Merchandising and Product coordination
 Coordination with Suppliers on trends, orders and receivables
 Shrinkage and Damage control