ABDELKARIM KEROUI

Mailing
Supplies
Equipment
Bills
Errands
Shopping
Schedule meetings and appointments
Organize the office layout and order stationery and equipment
Maintain the office condition and arrange necessary repairs
Partner with HR to update and maintain office policies as necessary
Organize office operations and procedures
Coordinate with IT department on all office equipment
Ensure that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service providers and office lease
Manage office G&A budget, ensure accurate and timely reporting
Provide general support to visitors
Assist in the onboarding process for new hires
Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
Liaise with facility management vendors, including cleaning, catering and security services
Plan in-house or off-site activities, like parties, celebrations and conferences

Process orders via email or phone
Check data accuracy in orders and invoices
Contact clients to obtain missing information or answer queries
Liaise with the Logistics department to ensure timely deliveries
Maintain and update sales and customer records
Develop monthly sales reports
Communicate important feedback from customers internally
Ensure sales targets are met and report any deviations
Stay up-to-date with new products and features

Responsible for delivering a friendly service, greeting and making eye contact with every customer that comes to the store. Playing an active role in providing a positive customer experience and driving sales

Responsibilities:
• Increasing revenue streams by implementing offers
• Reaching profit targets by building relationships with clients
• Processing payment by cash, check and credit cards
• Preparing weekly bank deposit
• Providing a friendly and helpful service to customers
• Maintaining high standards of presentation and cleanliness across the store
• Demonstrating good product knowledge to customers on key promotions and offers
• Responsible for the daily management of the cash and carry in the absence of the senior members
• Approaching customers that may require assistance
• Carrying out stock replenishment
• Ensuring all areas of the store remain tidy at all times

Achievements:
• Generated 1, 200, 000 AED revenue per month

Receiving products as they come in from factories and suppliers, including quality and quantity control as the products arrive

Responsibilities:
• Receiving raw materials and goods
• Ensuring products met required standards through inspections of raw materials.
• Working with department supervisors to help troubleshoot problems encountered with analytical methods and sample testing
• Stock management and stocktaking organization
• Preparation, expedition of outsourcing orders
• Administrative tasks (using CEGID software)

Achievements:
• Controlled 15 000 references
• Developed key relationships with suppliers

Administrative body responsible for social security funds

Responsibilities:
• Answering phone calls and assisting clients with questions regarding tax preparation
• Preparing simple to complex tax returns for individuals or small businesses
• Furnishing taxpayers with sufficient information and advice to ensure correct tax form completion

I worked for Elis (B2B) and Crédit Mutuel (Bank) under Randstad contract.

Responsible for being the face of the company to the customer and supporting the revenue growth of the business. Inside Sales Executive

Responsibilities:
• Outdoor and telemarketing sales
• Making daily B2B cold-calls
• Maintain CRM system
• Identifying business opportunities by selecting prospects
• Following up new business opportunities and setting up meetings
• Generating sales and targeting new customers
• Providing a high level of customer service to assigned clients by providing support, information and guidance
• Keeping accurate records of all sales and prospecting activities
• Resolving customer complaints by investigating problems, developing solutions, making reports, making suggestions to management

Achievements:
• Generated 2, 400, 000 AED revenue per year
• Seller of the month 8 months out of 12

- Built rapport, listen, clarify and manage conversational flow
- Delivered outstanding service, exceed expectations and build long-term loyalty
- Closely worked with supervisor, in a team and in a self-directed environment

Bring my dedication and passion for children’s development to the teaching role in order to enhance learning experience of children.

- Providing warm, accepting environment that promotes learning through all instructional developmental areas such as intellectual, physical and social-emotion
- Supported class instruction as per teacher requirements - Assisted in creating instructional environment which includes working in groups and individualized activities: single, small and large group activities
- Assisted teachers in developing lesson plans, support materials, activities and design/layout of daily schedules based on the monthly program
- Assisted in observing/assessing students’ progress and behavior - Kept records and consulted with educational experts to fine-tune methods used
- Assumed teacher’s role in class whenever necessary and attended meeting

- Maximizing profits by controlling labor costs and expenses
- Supporting the Store Manager in identifying opportunities for commercial advantage
- Providing an exceptional in store experience for customers
- Managing sales development program
- Responsible for the marketing strategy of a specific range of products