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ABDELOUAHED Ibn FASSAL, Catering Manager

ABDELOUAHED Ibn FASSAL

Catering Manager·Shaqab Abela catering

Qatar

Diploma, English for job Performance

Work experience

Total years of experience: 20 years, 6 months

Catering Manager

May 2021 - Present

Shaqab Abela catering

Doha, Qatar

I found this job using Bayt.com

May 2021 - Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Unit Manager

January 2021 - Present

Al Manaya Holding Shaqab Abela

Doha, Qatar

January 2021 - Present

• Responsible for managing the day-to-day operations for
many outlets.
• Hiring, training, supervision and motivation permanent
and casual staff.
• Manage the oayroll and monitor spending levels.
• Maintain stock levels and order new supplies as
required.
• Ensuring health and safety resulations are strictly
observed, recorded and archived.
• Monitoring the quality of the product and service
provided.
• Budget and establish financial targets and forecasts.
• Maximise sales and meet profit and financial
expectations.
Company industry:
Catering, Food Service, & Restaurant

Food and Beverage Manager

December 2019 - January 2021

Ighnda Resort

Ouarzazat, Morocco

December 2019 - January 2021

• Responsible for coordinating all F&B department:
Restaurant, Bar, Room service and Banquet.
• - Achievement of budgeted food & beverage sales, labor
costs and profitability.
• - Manage daily front and back operations.
• - Timely analysis of food and beverage prices in relation
to competition.
• - Follows all the guest needs until the are completed to
the total guest satisfaction.
Company industry:
Food & Beverage Production

Food And Beverage Manager

November 2019 - January 2021

Ksar ighnda

Marrakech, Morocco

November 2019 - January 2021

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Food and Beverage Manager

October 2018 - April 2019

Flash Entertainment

Abu Dhabi, United Arab Emirates

October 2018 - April 2019

Work closely with the VP Commercial on all food & beverage requirements.
▪ Assist the VP Commercial, with the assistance of Marketing and Strategic Planning, to develop
and implement a food & beverage strategy.
▪ Improve continuously our Food and Beverage offering with a focus on timely delivery, increased
revenue and profit share, and improved quality.
▪ Assist with any hotel requirements when it is related to events such as gala dinner, conferences,
etc.
▪ Ensure all licenses and permits are obtained in close coordination with Human Resources.
▪ Work closely with Operations to ensure design, set-up, security and infrastructure is according to
requirements.
▪ Work closely with Projects and Talent on all artists and crew food & beverage requirements.
▪ Work closely with Operations and Project teams on VIP platform concept and food & beverage
packages.
▪ Manage F&B suppliers including pre-event inventory check, post event inventory check, service
concept development, cash handling monitoring during event, etc.).
▪ Ensure receipts, cash and money collection is matching.
▪ Develop and implement stringent policies and procedures to ensure compliance to prevent any
non-compliant issues.
▪ Work closely with Marketing and Projects team on look and feel and customer experience of F&B
provision.
▪ Produce detailed sales report per event including KPIs and service standards including staffing,
total sales, revenue %, average service time, average spend per sale per person, sales
percentage, etc.
▪ Drive to improve planning, service standards and product development.
▪ Ensure that project team provides artist rider requirements and communicates any changes in the
rider with regard to food & beverage immediately.
▪ Work closely with suppliers to ensure payment terms are advantageous to CLIENT.
▪ Manage corporate relationships with both existing and potential food & beverage partners
including event invitations and corporate hospitality
Company industry:
Entertainment
Job role:
Hospitality and Tourism

FoodBeverage Manager

January 2018 - January 2019

Flash Entertainment (freelance)

Abu Dhabi, United Arab Emirates

January 2018 - January 2019

• Prepare Concepts for Restaurants, kiosks and
Food Trucks
• Approach Vendors
• Close Deals with Vendors after clients
• Prepare agreements for all vendors
• Status report on weekly basis to be shared with
the client
• Vendor should be prequalified with Flash, if not
then prequalification is needed
• Ensure that all vendors staff are on the vendor
sponsorship to avoid any issues with DED
• Accreditation
• Ensure to receive ADFCA and DED
• Site Visits Schedule
• Setup Schedule for all vendors
• Post report
Company industry:
Events Management

Assistant Food & Beverage Manager In charge Meeting, Banquet, Conferences and Events

June 2017 - March 2018

Royal Tulipe Tanger

Tangier, Morocco

June 2017 - March 2018

o Cost control, Budgeting, Training the F&B outlets,
o Menu designing/manufacturing,
o Setting up the F&B team,
o Revenue maximization, new strategies and goals.
o Event organization and Quality Control.
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Food & Beverage Manager in Charge

January 2017 - January 2018

Meeting, Banquet, Conferences and Events Royal

Tangier, Morocco

January 2017 - January 2018

• Responsible for coordinating all F&B
department: Restaurant, Bar, Room service and
Banquet.
• - Achievement of budgeted food & beverage
sales, labor costs and profitability.
• - Manage daily front and back operations.
• - Timely analysis of food and beverage prices
in relation to competition.
• - Follows all the guest needs until the are
completed to the total guest satisfaction.
Company industry:
Catering, Food Service, & Restaurant

Beverage Manager

April 2016 - June 2017

Banyan tree Tamouda Bay

Tetouan, Morocco

April 2016 - June 2017

o A member of the Opening Team & operation of the hotel
o Purchasing wines & Spirits for all the outlets
o The creation & management of the wine cellar (over 300 references).
o Efficient stock management with the minimum loss.
o Working together with the Executive Chef to create a perfect food & wine matching menu.
o Manage a team of Sommeliers & Barmen.
o Creating A unique Cigar list of over 75 references that represents most of the cigar houses.
o Writing SOP Standards for Banyan Tree Restaurants & keeping a score of 96% des standards LQA.
• Key accomplishment:
o Exceed the budget planned & maintain a higher average bill.
o Organizing different events (weddings, anniversaries, business meetings…).
o Ensure a top-notch service to all guests (Including politicians, Royal Families…)
Company industry:
Hospitality & Accomodation
Job role:
Management

Beverage Manager

January 2016 - January 2017

Banyan Tree Tamouda Bay

Fnidek, Morocco

January 2016 - January 2017

• A member of the Opening Team & operation
of the hotel
• Purchasing wines & Spirits for all the outlets
• The creation & management of the wine cellar
(over 300 references).
• Efficient stock management with the minimum
loss.
• Working together with the Executive Chef to
create a perfect food & wine matching menu.
• Manage a team of Sommeliers & Barmen.
• Creating A unique Cigar list of over 75
references that represents most of the cigar
houses.
Company industry:
Hospitality & Accomodation

Restaurant Manager

March 2014 - April 2016

Royal Palm

Marrakech, Morocco

March 2014 - April 2016

o Work in close cooperation with the Kitchen and Stewarding to ensure a smooth running operation
o Conduct regular training sessions
o Monitor duty schedules
o Handle the welcome of arriving guests
o Contribute to meet and maximize the monthly revenue budge
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Head butler

January 2014 - January 2016

Royal Palm Beachcomber Marrakech

Marrakech, Morocco

January 2014 - January 2016

• Greeting guests and acquainting them with the
hotels amenities
• Anticipating guests needs and solving their
problems
• Researching dining and entertainment
recommendations and making reservations
• Providing directions and information about
local points of interest
• Hiring and supervising staff
• Ensuring rooms and common areas meet guest
standards
• Hiring and overseeing household staff
• Managing staff scheduling and payroll
• Managing budgets, often including
renovations and maintenance work
• Maintaining wine collections
• Event planning
• Attention to detail
• Discretion
• Customer service experience
Company industry:
Hospitality & Accomodation

sommelier

May 2010 - March 2014

Royal Mansour

Marrakech, Morocco

May 2010 - March 2014

Spoil our guests with a big smile on your face. Converse with guest in fluent English and be able to
entertain with a sensible conversation. .
Work towards target revenue per guests and revenue per month.
Maintain and update wine and all other beverage lists. Ensure wines off critical age get sold. Establish
sommelier recommendation. Check pricing is up to date.
Maintain standards as would be expected in a Michelin star rated restaurant.
Train front of house and chefs about wine / wine matching. Make sure all service staff knows which
wines to recommend to each dish of the menu.
Work with head chef on menu and ingredients which are wine friendly.
Helps writing the menus in accordance with maitre d’.
Carry out wine education classes. Fully trained in Herzog wines to be able to back up cellar door.
Carry out monthly stock control, inventory. Update continuously all stock forms.
Discuss wine orders and their subsequent pricing with Therese Herzog.
Make sure wines get returned to suppliers and credits issued for corked and spoiled wines.
Perform normal service duties as assigned by the maitre d’.
Keep wine cellar (private dining room) of immaculate appearance and order. Make sure new
deliveries are stored immediately and update on the wine and inventory list
Responsible for the cigar collection. Know and recommend offering. Responsible for the handling
and maintenance of the cigars and the Humidors. Cigar service to guests. Train staf
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Guest Service Centre agent

August 2009 - May 2010

Shangri-la hôtel (Qaryat Alberi )

Abu Dhabi, United Arab Emirates

August 2009 - May 2010

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Guest Service Centre agent

February 2009 - January 2010

Shangri-La hotel

Abu Dhabi, United Arab Emirates

February 2009 - January 2010

Roles and responsibilities.
• Maintain a high level of product knowledge to
explain the hotel facilities to the guests.
Greeting guests, provided assistance to the
guests.
• attended calls and transferred them to the
concerned departments, and the guest rooms.
Received accurate messages and delivered
them to the guests on time.
Company industry:
Hospitality & Accomodation

Barman

April 2008 - June 2009

Abu Dhabi airport hotel catering &duty free.

Abu Dhabi, United Arab Emirates

April 2008 - June 2009

As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:
• Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
• Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue
• Set up the bar and prepare all mise-en-place for service
• Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service
• Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Barman

May 2005 - February 2008

Le MeridianAbu Dhabi

Abu Dhabi, United Arab Emirates

May 2005 - February 2008

As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:
• Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
• Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue
• Set up the bar and prepare all mise-en-place for service
• Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service
• Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Emirates Technical Institute

December 2009

December 2009

Diploma, English for job Performance

United Arab Emirates

Emirates Instute Technology

May 2008

May 2008

Diploma, English for Job Perfermance

United Arab Emirates

Future Academy

May 2005

May 2005

Diploma, Hotel Managment

Morocco

Al Charifiya

August 2003

August 2003

Diploma, Diploma of the hotel technician food & beverage

Morocco

Ibn Sinaa

July 2003

July 2003

High school or equivalent, science Apply

Morocco

Marrakech

June 2003

June 2003

Bachelor's degree, scienceApply

Morocco

Skills

Professional Responsibility
Expert
Professional Responsibility
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Hospitality
Expert
Hospitality
Expert
Guest Service
Expert
Guest Service
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
LEADERSHIP .
Expert
LEADERSHIP .
Expert
SELF MOTIVATION.
Expert
SELF MOTIVATION.
Expert
DETAIL ORIENTED.
Expert
DETAIL ORIENTED.
Expert
INTERPERSONAL COMMUNICATIONS.
Expert
INTERPERSONAL COMMUNICATIONS.
Expert
ABILITY TO MEET DEADLINES.
Expert
ABILITY TO MEET DEADLINES.
Expert
MOTIVATIONAL SKILLS.
Expert
MOTIVATIONAL SKILLS.
Expert
TEACHING.
Expert
TEACHING.
Expert
OPERATIONS.
Expert
OPERATIONS.
Expert
ENVIRONMENT HEALTH AND SAFETY.
Expert
ENVIRONMENT HEALTH AND SAFETY.
Expert
BUDGET DEVELOPMENT.
Expert
BUDGET DEVELOPMENT.
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Attention to Detail
Expert
Attention to Detail
Expert
interact with customers.
Expert
interact with customers.
Expert
deal with costs, pricing, creating work
Expert
deal with costs, pricing, creating work
Expert
communicate
Expert
communicate
Expert
Problem-Solving Skills
Expert
Problem-Solving Skills
Expert
Professional Responsibility
Expert
Professional Responsibility
Expert
Hospitality
Expert
Hospitality
Expert
Guest Service
Expert
Guest Service
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert

Languages

English

Expert

Arabic

Expert

French

Expert

Training and Certifications

Certifications
English for job Performance
International Computer Driving License
Training
LQA
Royal Palm
Training in SFSMS (Shangri-La food safety management system)
Shangri la
luxury attitude
Royal Mansour
Guest care Training (5 sections )
Starwood