Restaurant manager
Multi
Total years of experience :11 years, 7 Months
Managing 70 associates in the day to day operations of AlMathaaq in Riyadh with two locally
concepts Rosalia (Italian) and Sumac (Lebanese)
* Following up the daily operation's needs (procurement, product availability maintenance and
staff issues).
* Adapting promptly and positively to any new situation that raised and respond in a flexible and
optimistic manner.
* Liaising with the head chefs to discuss and develop the menu.
* Conduct performance review for the assistant managers and supervisors.
* Controlling the SOPs of the restaurants.
* Assuring high levels of hygiene and sanitation in accordance with the local law of food safety
and maintaining a well monitored HACCP implementation.
* Assist in hiring and training of the FOH staff.
* Control inventories.
* Support the marketing department to plan and implement what is best for the business.
* Processed a range of documentation and entered information into databases.
Consistently met my short and long-term targets.
* Pitched ideas on how to improve performance and efficiency.
* Helped management to identify workflow issues and find solutions.
* Handled guest complaints with empathy and composure.
* Preparing all Paperwork and checklists.
* Control all the staff and making sure they are doing their responsibilities by daily briefings
* and one to one meeting.
* Full Guest contact (table touching, taking reservations, and planning the seats of the guest).
* Staff Training program and workflow (Sequence of service, menu knowledge and POS).
Trainings
Intermediate food safety hygiene, customer service, hygiene training, health and safety, telephone
technique, guest courtesy, guest contact, bar training, security training.
POS Knowledge: Fidelio, Micros, Omega (back office), Squirrel, Aloha and ISP (inventory system), Cinema
Manager (Vista Support), Movie team, digital dinning.
courses: My core studies were in the field of management, marketing, cost control, accounting, human resources, strategic management.