Abdelrahman ALSayeh

• Managed and maintained IT infrastructure, including cameras,
networks, and operating systems, ensuring optimal performance.
• Monitored system resources, applied updates, and troubleshot
technical issues to minimize downtime.
• Implemented security measures such as firewalls, access controls,
and backups to protect data and prevent cyber threats.
• Provided technical support, managed user accounts, and assisted
employees with IT-related issues.
• Provide the right documentation of IT processes, configurations,
and troubleshooting steps to improve efficiency and knowledge
sharing

• Receives and handles requests for service, following agreed
procedures.
• Resolving incoming client and personnel IT queries remotely via
email and phone, or at the office.
• Documenting processes and maintaining service desk records.
• Avoiding service interruptions by performing system
installations, updates, and maintenance procedures.

• Oversee and planning the website/mobile app development.
• Resolving incoming client and personnel IT queries remotely via
email and phone, or at the office.
• Managing marketing on social media accounts.
• Maintain allPCs Software and Hardware for PCs (Mac, Windows,
Etc).
• Handel al technical issues and support for all web pages online
e-commerce online.
• Troubleshoot and resolve all problems encountered with
hardware and software.
• Responsible of all Data saved on the file server and apply the
policy for accessing files based on management approval.