Abdelrahman Mahmoud Elbadry

• Work with all STC network and communication complex environment.
• Troubleshooting and diagnostic minor equipment malfunctions and corrects them as an IT admin.
• Installing Upgrades as an administrator on the server.
• Trained 34 New Teammates to be ready to receive calls, Solving Issues, & getting requests done.
• Follow up with emails and receiving calls via IP phone, (AVAYA System).
• Open Tickets, able to identify and organize tickets according to priority with Help Desk System (BMC Remedy).
• Creating reports through (BMC Remedy).
• Check and update users account administration, period of validity and Memberships (Active Directory)
• Update user information via (BMC Remedy) System.
• Log, update and transfer incident tickets to responsible Group if required.
• Support Users Remotely using Remote access application (PCanywhere).
• Incident logging through the Help Desk system and managing/prioritizing workload.
• Configuring and Troubleshooting Network\local Printers\Scanners
• Knowledge of (ICMS, Green Screen, Outlook configuration, “Microsoft Office\Visio\Project installation”)
• Worked as a Back Office.

• Assembling PC's
• Installing, managing, configuring Windows operating systems
• solving Hardware & software Problems
• Creating Backups using (Windows OS, Norton Ghost, Acronis True Image)
• Remote controlling user’s PC to troubleshoot issues using Remote Desktop and TeamViewer

• Worked as a Team Leader
• Teaching computer Basics (Hardware & Windows) and how to use it
• Teaching how to Browse the internet and its safety

• Assembling PC's
• installing & managing Windows O.S
• solving Hardware & software Problems
• Creating Backups using (Windows OS, Norton Ghost)
• Strong aptitude in OS repairs, spyware and virus removal and hardware.

• Hardware and software Network Engineering