It Systems Administrator
Emirates National Schools
Total years of experience :8 years, 10 Months
• Responsible for all aspects of the day to day operations
• Maintaining Active Directory 2008 & 2012 Server
• Managing CUCM
• Managing Cisco Wireless Controller 2500 series and Cisco Switches e.g. 2960-X, 2960, 300-10MP
• Support and administration of the 200 systems
• Managing IT Labs and Smart IT Labs for Students
• Ensure the security, integrity, availability and monitoring of the data communications network, including LAN, WAN links
• Managing Palo Alto
• Supervises the preparation of Technical Specifications / Evaluation / Report before and after the purchase of any appliances related IT items required by the end users
• Administer the organization’s technology infrastructure ensuring the timely and cost effective operation of organization-wide telephone and network systems,
• Provides technical support for moderately complex problems in a timely manner
• Managing Anti-Virus Server
• Configure, install all OS, troubleshoot and maintain Desktop, Laptop related hardware and software, associated printers and peripherals, network access, and network client software
• Maintaining and supporting network server related hardware and software components, such as file servers, print servers.
• Supporting the IT Infrastructure of the Weatherford Offices, Troubleshooting and resolving/escalating issues pertaining to Systems and Networks
• Maintaining and supporting Microsoft Office products, E-mail, and other specialized software as required by the business.
• Maintaining and Supporting Client Services “Images” for Dell, HP desktops and laptops
• Test computers to ensure proper functioning of computer systems
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems’ software and hardware.
• Interact with staff and Teachers on desktop problems and their resolution
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department
• Troubleshoot through phone hardware and software and engage technical resources to resolve
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Inspect equipment and read order sheets to prepare for delivery to users.
• Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Confer with staff, users and management to establish requirements for new systems or modifications