abdelrhman mohamed, Senior Operation Support Specialist

abdelrhman mohamed

Senior Operation Support Specialist

طاقة

Location
Egypt - Cairo
Education
Bachelor's degree, information system
Experience
15 years, 3 Months

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Work Experience

Total years of experience :15 years, 3 Months

Senior Operation Support Specialist at طاقة
  • Egypt - Cairo
  • My current job since March 2014

a) Support end-users with IT related problems in a responsive and service oriented manner.
b) Setup, management, and maintenance of IT related equipment.
c) Monitor backup jobs and ensure high level of completion success rate.
d) Manage time and projects effectively.
e) Help put processes in place to maintain a stable network environment.
f) Training staff with IT related equipment.
g) Assist the IT Manager with project work to grow the technology infrastructure of the
organization.
h) Assist with the troubleshooting, installation, and implementation of systems.
i) Ensure data integrity with regard to our fixed asset inventories.
j) Provide input and recommendations to the organization surrounding hardware and
software technologies and how these technologies can assist the business being especially proactive with new technologies.
k) Develop and monitor performance levels of software and hardware and evaluate,
recommend, and propose alternative methods of information processing.
l) Develop and maintain information architectures (data, application, network) ensuring the
system is on-line daily.
m) Maintain hardware and software maintenance agreements to ensure integrity of
operations processes.

Technical Support at ديجيتال ميديا للانتاج الاعلامى
  • Egypt - Cairo
  • November 2013 to March 2014

Current job: system engineering at digital media production house (Full time From july.2010 - until nowResponsibilities
 Plan, design and implement Messaging System and software-powered VoIP based on Microsoft products.(specially Unified Communications Products )Management of Windows based Microsoft Infrastructure (DNS, DHCP), Remote Access Servers, installation, configuration, and trouble of Microsoft Server Class OS.
 Troubleshooting LAN/WAN network operations, hardware and application software.
 Plan, design and manage (with a team) the move process from one site to another(vpn, remote), including decommissioning the old site servers and installing new ones in the new site.
 Plan, design and implement Directory Services Solutions based on Windows Server2008R2 Technology.

system engineer at قناه المجد الفضائيه
  • Egypt - Cairo
  • August 2012 to November 2013

Follow the company's own network failures of Cables, switches, Routers ....

Plan, design and implement Messaging System and software powered VoIP based on Microsoft products.(specially Unified Communications Products )Management of Windows based Microsoft Infrastructure (DNS, DHCP), Remote Access Servers, installation, configuration, and trouble of Microsoft Server Class OS.

system engineering at ديجيتال ميديا للانتاج الاعلامى
  • Egypt - Cairo
  • July 2010 to August 2012

Current job: system engineering at digital media production house (Full time From july.2010 - until nowResponsibilities
 Plan, design and implement Messaging System and software-powered VoIP based on Microsoft products.(specially Unified Communications Products )Management of Windows based Microsoft Infrastructure (DNS, DHCP), Remote Access Servers, installation, configuration, and trouble of Microsoft Server Class OS.
 Troubleshooting LAN/WAN network operations, hardware and application software.
 Plan, design and manage (with a team) the move process from one site to another(vpn, remote), including decommissioning the old site servers and installing new ones in the new site.
 Plan, design and implement Directory Services Solutions based on Windows Server2008R2 Technology.

it at lajen Frome Metal (kuwit)
  • Other
  • April 2010 to June 2010

• Management of Windows based Microsoft Infrastructure Remote Access Servers, installation, configuration, and trouble shooting of Microsoft Server Class OS.

technical support at Egiption Completed System Computer
  • Other
  • February 2009 to April 2010

صيانه الاجهزه والمازربورد والشبكات

Education

Bachelor's degree, information system
  • at معهد الجزيره العالى
  • May 2008

تصميم مواقع

Specialties & Skills

Apple Remote Desktop
LAN WAN
Troubleshooting Hardware
Remote Infrastructure Management
خدمه العملاء
التسويق
المبيعات

Languages

Arabic
Expert
English
Intermediate

Memberships

مركز شباب الزاويه الحمراء
  • حركه فتيان الكشافه
  • January 1995

Training and Certifications

yat professional diploma in networking (Certificate)
Date Attended:
August 2009
Valid Until:
October 2009
MCITP (Certificate)
Date Attended:
October 2010
Valid Until:
March 2011
Printing Designs (Certificate)
Date Attended:
September 2009
Valid Until:
November 2009
H/W Fundamentals (Certificate)
Date Attended:
March 2005
Valid Until:
May 2005

Hobbies

  • ركوب الدراجات
  • كره القدم
  • القراءه
  • الترحال والمعسكرات
    الحصول على احسن كشاف على مستوى منطقه شمال شرق لمرتين متتاليتين عام 1998 -1999