Digital Media Manager
Safari Group
Total years of experience :7 years, 10 Months
- Manage social media and online marketing platforms of Safari Mall and Hypermarket
- Manage customer care department
- Manage social media and online marketing platforms of Safari Mall and Hypermarket
- Manage customer care department
- Coordination and execution of digital marketing campaigns
- Assisting the team in sales by finding and arranging meetings with potential clients, in marketing, by suggesting the best promotional tools for their client, and in client servicing, by providing after sales support
- Marketing Campaign consultant for more than 600+ clients
- In charge of Escalation Final Level on order to resolve high priority issues and retain the churning or churned customers
- Advisor for client’s SMILES app onboarding and promotional campaigns
- Preparing sales report, target sheet and weekly reports
- To develop existing client base and introduce new clients to the base
- Provide input for the business development strategies by presenting the client requirements to the management as per changing market conditions
- Maintain contact with valued customers through emails and telephone by providing constant product information and updating the market variations to the clients
- To manage all digital marketing requirements of the client including Social media and Google Campaigns
- Report and analysis of accounts’ progress to sales officer
- Work closely in Coordination with Internal departments to ensure all areas are addressed to run campaigns effectively and all services are rendered on stipulated time to clients.
- Providing offline and online after sales support and visit the clients when it’s required.
•Training and Development of employees
•Recruitment Process
•Orientation and Induction
•Handling escalation department of tele sales and technical support
•Liaising with IT, Operations, Training team, Quality team and work force management to the certified agents are ready for operations
•Conducting employee engagement programs
•Planning and executing various programs to ensure employee satisfaction
•Scheduling employee’s working hours, transportation and overtime hours
•Ensuring the employee satisfaction by conducting internal surveys and one on one sessions
- Help Desk for B2B customers
- Handling software issues over calls and remote sessions
- Training newly recruited batches
- Handle and resolve customer complaints
- Identify and escalate the priority issues
- Providing technical support for the employees working from home
- Ensure target achievement, first call resolution and customer satisfaction
- Analyzing software updates and informing the employees on time
- Upgrading the required software and applications
- Sales over call
- Organizing group tour packages
- Responsibility to robust relationship with client by addressing their queries
- Research on required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Complete call logs & reports
•Recruitment, Training and Development
•Corporate presentations for “Save the Children” (NGO)
•Identifying the market opportunities and training the field team accordingly
- Financial Year End Auditing of 6 Branches of Union Bank of India
- Ensuring all the required data and supporting documents are available
In March - December, 2011
•Project on Event management
•Time management for various events of Institution
•Co ordinate cultural programs for the events
•Organize the Alumni meet of IIPM
•Send invitations and complete the registration process for Alumni meet
Specialized in Marketing and HR
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