RETAIL FIELD SUPERVISOR
EPPCO/ENOC
Total years of experience :28 years, 10 Months
• Financial Management & Service Standard Implementation: Target achievement in terms of Volume Sales, Operational Expenses, Petty Cash Review, Site Float allocation and Inventory. Conduct monthly Environment, health & Safety checklist, Looking Good Assessment, Lights Checklist, Water Finding Paste checklist, Night Spot Check Audit to ensure standard implementation. Deliver consistent passing remarks in Operational excellence result. Resolve all customer related complaints until close out with close interaction with customer care department.
• Manpower Responsibilities & Administration: Monitors attendance, Annual Leave, Emergency Leave, Sick Leave in & Site allocation and transfer in sites. Ensures all staff ID, Valid Visa, Health Card, ATM cards are in legal requirements on the country and the company. Passport Collection and submission of staff. Effective people management through motivation, counseling and regular monthly meeting.
• Material & Supplies Management: Ensure all sites receive materials and supplies for sale and maintenance on time.
• Asset Management: Ensure all maintenance calls area made and equipments are in proper working condition.
• Miscellaneous: Deliver all invoices to dealer sites and collect cheques and deliver to Area Manager. Comply with all municipality regulations with respect to all EHS issues. Consistent active participation during DSF.
• Communicating & Reporting: Compile and forward a daily report with regards to the internal or external activity that may impact the day to day operations of assigned sites. Interacts to all departments (Operations, HR, Finance & Administration, Card Marketing, C-Store and Training) when required. Reconcile reports with regards to performance against budgets and targets set at the beginning of every year,
Emirates National Oil Company, Dubai UAE P.O. Box 5589 July 1999 - August 2004
Site In Charge
♦ Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and shortages.
♦ Determine stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage.
♦ Oversee and control all funds. Plan, schedule, supervise, and ensure that all TEAM members adhere to store policies and procedures.
♦ Perform or schedule repairs and preventive maintenance of machines and other equipment.
♦ Recommend and implement measures to improve worker motivation, equipment performance, work methods, and customer services
Emirates National Oil Company, Dubai UAE P.O. Box 5589 December 1997 - June 1999
Shift In Charge
♦ Enter purchase and return invoices & worksheets in the system & prepare other reports.
♦ Relay the communications from the Head Office to the team and ensures its implementation.
♦ Follow-ups to supplier the orders, promotions and "need to return" items.
♦ Attend to customer complaints.
♦ Report site complaints and other site-related issues to ensure safety.
Emirates National Oil Company, Dubai November 1996 - November 1997
Forecourt Staff
♦ Handles the forecourt transactions, assist the customers, offer the promotions & ensures that a good customer service has been rendered.
♦ Check the merchandises of lubes and publication display following the site planogram.
♦ Maintain the cleanliness of the station
Vysagh Builders, Kerala India August 1995 - October 1996
Civil Draughtsman cum site Supervisor
♦ Preparation drawings of Residential buildings/ shops Plans, Elevations, Sections etc
♦ Supervision of construction works on site and ensures that work is executed in accordance with contract specification, distribution of work.
October 2011 Advanced MS Excel Training APTECH, Dubai
September 2010 Arabic Language Training IIT International Institute, Ajman March 2010 Supervisory Skills Training ENOC L & D
March 2005 Defensive Driving Course Emirates Driving Institute, Dubai
♦ 1993 - 1996 Diploma In CIVIL ENGINEERING - India
♦ 1991 - 1993 Pre-Degree - Commerce, Calicut University - India TRAINING & SEMINARS: