Senior IT Engineer
Etihad Water and Electricity in the payroll of ECS ME LLC
Total years of experience :12 years, 6 Months
Manage the 9 remote location if faced any Issue Resolve it By remote or walk-in to site
Managing Ticket / Incidents through Assyst Ticketing tool and attending call remotely as per priority until call is closed with Proper solution and updating ticket.
Handle and configure the network infrastructure by adding the expert’s knowledge
Worked directly with various vendors to plan and deploy entire IT infrastructure including voice and data cabling drops, server room, phone room and IDF planning, all for a migration project to move the entire corporate office to a larger building.
Configure and troubleshoot the Cisco AP, ADSL router as business requirement
Performed system software maintenance and product upgrades.
Installation, configure and Support for windows, Linux and Macintosh.
Handle the VIP and VVIP users if any IT issue
Configure & Troubleshooting Queue Management System (QMS)
Working in AD console for Reset the password, Enable the account, Delete the Hostname, move the OU
Working Antivirus console for Push the Patches / upgrade the Symantec endpoint as Business
Managing applications which is related to Emirates ID embedding with the customer details
Resolving VIP User’s issues which are related with OS and Networking through Assyst ticketing tool as per client SLA.
Operated CISCO IPT System with expert knowledge in adding, deleting, configuring and troubleshooting users’ telephone settings.
Incident, Request and Change Request handling within ITIL/ SLAs Reserving the IPs and
Installation of application based on user requirement
Managing assets in the data sheet and Maintaining the IT store
Taking care of Customer service issues like printer, Emirates ID and PC.
Vendor coordination for reconstruct the faulty machine / Parts
Tracking the process of team members and reporting to the company
Configure and maintain the Network, Stand Alone Printer as well as scanner
Monitor the network performance using the NMAP tool
Work in SCCM for taking the system in remote if any issue in remote location
Managing Ticket / Incidents through HP Service desk Software(HPSM) and attending call remotely as per priority until call is closed with Proper solution and updating ticket
Prioritizing an incident by taking into account both the urgency of the incident (how quickly the business needs a resolution) and the level of impact it is causing.
Assist and Support VIP Users Ticket on High Priority.
Arranging Boardroom / VC for Board meeting whenever scheduled
Operated CISCO Telephone System with expert knowledge in adding, deleting, configuring and troubleshooting users’ telephone settings.
Full configuration of PCs, setting up user & group accounts and password security, internet, printers and scanners as well as IP Phone installations.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to third level in accordance with escalation processes.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Installation of Symantec (Antivirus) & DLP for clients System
Giving complete IT support I.e, IT Assets (Desktop, Laptop, Network Pinter, IP Phones, IP Camera)
Giving the Support network team by Giving the remote access of the network device.
Configuring Airwatch Apps in Mobile & tablets
Completing or rectifying user requests as localit of Zonal Offices .
Install & Configure the Citrix and SAP GUI enterprise tools in Client side
Managing Client Email domain for creating account and configuration. Backup of email system
The responsibilities include:
Managing and monitoring the user’s request and issues through I-ticket tool Maximo, Maxit& Remedy.
Day to Day Server Administration Tasks such as CPU utilization, Event Check, and Disk Space.
Installation of Software/Applications on Windows 2008 Servers.
Running GSD tool & maintain GSD (Global security document) in quarterly basis.
Taking Backup of servers and handling Medias.
Portable Storage Media SPOC for Mobility Karnataka account.
Assigning Server share access permissions (share/security) for users.
Had been a sole responsibility of maintaining BH and VASI activity for servers across Karnataka, Tamil Nadu, Andra Pradesh circle in quarterly basis.
Troubleshooting server hardware issues.
Monitoring VMWARE ESX Server.
Service & Troubleshoot the computer .
Attend the Calls (technical call)
Work As Field Engineer,
Assemble the desktop and troubleshoot if any issue.
Taking the AMC (Annual Maintenance contract) of small organization give the Support .
Handle the Home based customer AMC .
Handling the front end customer support call,
Designing the network for small organization and do the network for same
Being a senior engineer assign the calls for other service engineers
Installation & Troubleshoot the Windows xp, windows 98, Windows 7
Installing Ethernet 8 port Switch connectivity to the customer
Sell the product (Desktop, Laptop, Dongle)
Coordination with Co-ordinate with vendor for warranty if the issue there in Assets
Onsite and online technical support to Engineers.
Handling customer complaints
Completed The Graduation in BSC majoring the Information technology completed Technical courses is like MCSA, CCNA , RedHat