عبد Sattar

Senior Associate في ADIA

• أبريل 1994 إلى أكتوبر 2016

Senior Associate في ADIA

• الإمارات العربية المتحدة
• أكتوبر 1998 إلى مايو 1998

ADIA
* Work with job scheduling application (BMC Control-M).
* Monitor the IT Application Support Queues / Views and ensure timely resolution
of Incident & Tasks and ensure that incidents are assigned, updated and
resolved with a high level of quality.
* Manage and follow up on the day-to-day Incidents related to the Business
Applications using BMC Remedy to meet OLA’s and SLA’s.
* Represent the IT Technical Support team during the weekly CAB (Change)
Meetings.
* Ensures proper testing has been completed and proper documentation exists to
support new/modified applications in production. Works with team to address any
documentation gaps.
* Use established best practices to ensure efficient handling of production
incidents.
* Work supportively and collaboratively with internal teams, such IT Service Desk,
Technical Teams and Application Support Teams.
Datacenter Administrator at ADIA
 Commissioning, maintenance and decommissioning hardware systems as per
policy.
Abdul Sattar
* * *
 Prepare plans for development and installation of data center according to
present and future requirements.
 Monitor all software and hardware products and ensure compliance to Data
Center standards and systems.
 Administer installation and maintenance of organization data center.
 Monitor all activities related to analysis and implement all data center plans.
 Supervise designing and evaluation of all server systems according to
measurement of process.
 Perform troubleshoot on data center, identify issues and assist in timely
resolution of same.
 Manage and perform research to design new advanced data center.
 Ensure adherence to all established guidelines and management practices for
employees.
 Coordinate with various departments and perform integration of critical systems
into infrastructure.
 Coordinate with IT, enhancement and business teams and develop strategies to
ensure achievement of data center capacity.
 Maintain expert knowledge on all applications and its use on systems for various
critical systems.
 Ensure client satisfaction and provide optimal level of customer services for
various departments.
 Maintain effective professional relationships with IT relationship managers.
 Maintain expert knowledge on all business procedures associate with assets and
capacity.
 Daily system monitoring, all functional resources required for growth and ensure
appropriate working.
 Maintain daily backup operations, backup tapes kept in fireproof safe, weekly
backup tapes sent off site.
 Manage the day to day operations of the Data Center on a 24x7 basis.

Senior Associate

• الإمارات العربية المتحدة
• أبريل 1994 إلى يونيو 1994

Application Support

• إلى

Analyst في ADIA

• الإمارات العربية المتحدة
• إلى

 Consults with user to identify current operating procedures and clarify program
objectives.
 Reads manuals, periodicals, and technical reports to learn ways to develop
programs that meet user requirements.
 Formulates plan outlining steps required to develop program, using structured
analysis and design.
 Submits plans to user for approval.
 Prepares flowcharts and diagrams to illustrate sequence of steps program must
follow and to describe logical operations involved.
 Designs computer terminal screen displays to accomplish goals of user request.
 Converts project specifications, using flowcharts and diagrams, into sequence of
detailed instructions and logical steps for coding into language processable by
computer, applying knowledge of computer programming techniques and
computer languages.
 Reads computer printouts or observes display screen to detect syntax or logic
errors during program test, or uses diagnostic software to detect errors.
 Replaces, deletes, or modifies codes to correct errors.
 Analyzes, reviews, and alters program to increase operating efficiency or adapt
to new requirements.
 Writes documentation to describe program development, logic, coding, and
corrections
 Writes manual for users to describe installation and operating procedures.