Vice Chair Governor
Penn Wood Primary School
Total years of experience :22 years, 2 Months
• Part of the volunteer Governing Body providing strategic management, supporting the work of the headteacher
• Setting the school’s plans and policies and monitoring the school’s progress
• Setting annual targets for the school’s performance and for the headteacher
• Making sure the curriculum is balanced and broadly based
• Supporting pupils, parents and staff
• Augmented revenue by acquiring resourcing contracts for a blue-chip outsourcing company and well-known training providers for organizational development
• Increased customer retention by expanding customer experience through tailor-made individualized service approach
• Extended the scope of business by launching Chartered Institute of Environmental Health qualified services and training programs converging external and internal qualified trainers
• Stretched the target market by instating DSA qualified chauffeur services
• Designed and delivered plans for teaching & training 1-1, group seminars and workshop consultancies in:
• Operations performance management
• Project management, financial analysis and reporting
• Workforce management principles
• Business communication, conflict resolution and team management
• Academic subjects including English for speakers of other languages (ESOL)
• Customer service, sales & client relationship management
• Technical skills and bespoke staff development training solutions
The Resource Group, Washington DC, USA, Work-base in Satellite office at Lahore, Pakistan
Joined as Product Support Executive and progressively promoted to Operations Manager
• Performance management to improve net Sales and increase revenue
• New account implementation, launch, training, update and compliance
• Resource management to meet client key performance indicators (KPIs)
• Cost leveraging to maximize resource utilization
• Standardize operating procedures for workforce operations management
• Manage 120 front office staff and 8 supervisors
• Implement Front & Back Office Systems
• Recruitment, talent retention and career development
• Optimize intradepartmental communication
• Succession planning, training and organisational skills development
Assigned as Senior Operations Manager in UK during site transition from Jul 2009 - Feb 2010
• Corporate planning, organizational restructuring and change management
• IT software mapping, quality assurance & compliance
• Recruitment, workforce performance management and retention
• Deliver lectures and seminars, identify curriculum gaps and draw policies
• Prepare feasibility reports and liaise with Higher Education Commission
• Comparative Market Analysis to maximize department budget
• Administration/Modernisation of admissions & student relations
• Support staff on planning, assessment and lesson resources
• Manage 5 teaching and 6 admin/IT staff, implement recruitment methodologies
• Maintain academic regulations and R&D implementations
• Market analysis and new business acquisition
• Strategic problem solving and succession planning
• Proactive management with practical strategies for implementing new ideas
• Post-implementation analysis
• Student interaction and time management
• Disciplinary actions and invigilation of examinations
• Prepare laboratory safety guidelines manual and ensure implementation
• Assist MD in daily administrative tasks & test scheduling maintaining log of activities
• Assist medical staff in healthcare provisions & kept patient records.
Project Management Certification
Neuro-Linguistic Programming
MSc. Clinical Drug Development.