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abdulaziz Ahmed, Assistant Manager

abdulaziz Ahmed

Assistant Manager·Kuwait islamic takaful insurance

Kuwait

Diploma, Insurance

Work experience

Total years of experience: 18 years, 10 months

Assistant Manager

October 2024 - Present

Kuwait islamic takaful insurance

Sharq, Kuwait

October 2024 - Present

im responsible for overseeing the daily operations of the claims process, ensuring
timely and accurate claim settlements, and providing support to the claims team.
This role involves managing claims, providing technical expertise, and maintaining
relationships with various stakeholders, and also responsible to lead my team
and plan thier task with accurate KPIs to clarify a clear action plan during the
work
manage the claims and control the loss of the repair inside the garages
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Supervisor

October 2024 - Present

Kuwait Takaful insurance company

Sharq, Kuwait

October 2024 - Present

Speed up repair orders while before was delay and improve the survey for the
vehicle way by change the survey from normal survey to online .
Achievement in building a customer base to increase production in the company
and gain customer satisfaction
Developing the Department system, developing correspondence methods with
other insurance companies, changing details in the system, and reducing
paperwork. Online correspondence
Company industry:
Other Business Support Services
Job role:
Engineering

claims officer

August 2017 - Present

Gulf insurance company

Al Kuwait, Kuwait

August 2017 - Present

Recieve a customer document and check for the ducoments if the car under full insurance or normal insurance then open a file for the customers and recieve their accident cars report from police station and issue to them the repair order directly to repair thier car directly
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Motor Claims

August 2024 - October 2024

Al-Ahliya Insurance Company

Sharq, Kuwait

August 2024 - October 2024

Work
Develop the Team work As group one team Spirit
Develop the System And work online ( paperless )
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Claims officer

July 2017 - August 2024

GIG Gulf insurance Group

Sharq, Kuwait

July 2017 - August 2024

Developing claims and accident procedures
Coordinate with the call center department to solve Motor Department
Problems, follow up on problems with customers, ensure their resolution, and
gain customer satisfaction.
was responsible for providing replacement cars to the customers and solving
replacement car problems. I created a specialized department for Motor
management customers with Call centre department. This is a good idea that
helped the call center team not to refer to motor Claims department.
4/ Suggest Idea to the Department on how customer apply the claims online
instead of make them visit the Head office to open the Accident claims as B2B
Process
Company industry:
Insurance & TPA
Job role:
Medical, Healthcare, and Nursing

SERVICE COORDINATOR

February 2014 - July 2017

AL-NAWASI G. TRADING CO.

Al Kuwait, Kuwait

February 2014 - July 2017

MANAGING THE CALLS FROM MINISTRIES OF KUWAIT AND MANAGE THE EMPLOYEE VACATIONS AND ARRANGE THEM TO ACHIEVE THE GOALS FOR THE COMPANY, FILLING THE JOB ORDERS FOR THE CALLS, RECEIVING THE SUPPORT CALL BY EMAIL. ARRANGE AND SEND THE ENGINEERS DAY BY DAY FOR ALL THE CALLS TIME BY TIME TO SUCCESS THE QUALITY
AND SEND THE QUOTATION FOR ALL MINISTRIES AND COMPANIES IF THE ITEMS NOT UNDER WARRANTY .
ACTUALLY OUR COMPANY SUPPORTING FOR FUJITSU MINERALS FOR P.C AND SCANNER.
Company industry:
Software Development
Job role:
Quality Control

Service Coordinator

February 2014 - July 2017

Fujitsu sponsorship

Al Kuwait, Kuwait

February 2014 - July 2017

Lead 25 IT engineers team and distribute calls through online website coming
from Companies And ministries to fix Issues with Printers, Servers Scanners
Supply to useres thier requirements
Follow up with operation and sales team the contracts period and send
reminders to the team
Manage the workshop staffvacations sick leaves and emergency leaves and hire
replacement engineers to be a replacement Engineer .
manage Purcahse orders and arrange the reuquests with Store keepers then
issue the Invoices by the accountant Department
Make NCR number for any order to keep all items under Follow up with the
provider through online check
Welcome the customers and achieve their Needs
arrange meeting and training for Workshop Managers and handle Manager tasks
when he is on Leaves
Contact:Eng.AbrarKhan-Workshopmanager
Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

service advisor

March 2013 - October 2013

Ali alghanim & sons automotive

Al Kuwait, Kuwait

March 2013 - October 2013

receive accident car and make estimation for the damaged body in the cars then send the estimation to the insurance company to repair the car if it under full insurance and if its cash same action i do and arrange with the customer to repair the car and make it ready then deliver it back to cstomer
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service advisor

March 2013 - October 2013

Ali Alghanim & Sons

Al Asimah, Kuwait

March 2013 - October 2013

make Damages Estimate for the customer cars Accident then upload it to the
System
Promoted from Assistant officer to Service Advisor
welcomes the customers and arrange thier needes in case of thier insurance as
Cash or under insurance comprehensive policies and follow up with spare parts
availability
handle the Job cards and close it Day by day and time by time then make reports
to the Workshop managers about Daily transactions
update the customer about car status inside garage and keep him on Up to date
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

after sales supervisor

September 2009 - October 2013

Ali alghanim and sons automotive

Al Kuwait, Kuwait

September 2009 - October 2013

handling with the minsitry for make service of the v.i.p customers
and welcomes and recive the prime and v.i.p customers in kuwait to achieve the success and make the report of monthly service and filling the rental contract if i give them the replacement cars .
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Supervisor

December 2009 - March 2013

Ali Alghanim & Sons Automotive

Al Kuwait, Kuwait

December 2009 - March 2013

Automotive
As VIP department need to care of the Prime ministers and achieve their Inquiries
Carefully
Manage the replacement cars and release it for the Ministers if their cars need to
stay to maintenance or for Accident Repair
Folder replacement cars Document to check the Ministry of interior Violations
and provide report to Operations Department
Make the replacement cars under maintinance and ready to use
Assist the Supervisor and make meetings with the ministries to be upto date
about the contract
prepare report about daily Job to the Manager
Contact:Mr.TalalAlAjmi-VIPDepartmentManager
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

sports journalist

August 2008 - December 2009

aldar newspapers

Al Kuwait, Kuwait

August 2008 - December 2009

i was covering the sports match result, football events in Kuwait and middle east and all world sports news and relese and write the news in the newspapers
Company industry:
Media Production
Job role:
Other

data entry

June 2005 - July 2006

pan arab research

Al Kuwait, Kuwait

June 2005 - July 2006

scan and filing and rename the ducoments which our company got contract with it on newspapers and upload it on the datat base
Company industry:
Media Production
Job role:
Research and Development

Education

college of business studies

September 2009

September 2009

Diploma, Insurance

Kuwait

My specialty is insurance and all that includes all types of insurance such as car insurance and insurance health insurance individual life or the companies and progress studied for two years at the College of Business Studies and got a good rate well studied field in the Gulf Insurance Company for a period of one month during which he gained all the knowledge and expertise with respect to insurance

College of buisness studies ( PAEET

January 2009

January 2009

High school or equivalent, Insurance

Kuwait

Skills

Customer Service

Expert

Computer Skills

Expert

English Speaking

Expert

Service Coordination

Expert

Data Entry

Expert

CUSTOMER SERVICE

Expert

COMPUTER OFFICE

Expert

CUSTOMER SERVICE AND ENGLISH

Expert

data entry certificate

Expert

system experience like : focus,karreidge, aegis data base

Expert

Ms office word excel power point etc...

Expert

planning

Expert

COMMUNICATIONS

Intermediate

INFLUENCING SKILLS

Intermediate

INSURANCE POLICIES

Intermediate

MICROSOFT OFFICE

Intermediate

PROBLEM SOLVING

Intermediate

RECORDS MANAGEMENT

Intermediate

RELATIONSHIP BUILDING

Intermediate

REPORT WRITING

Intermediate

RESULTS FOCUSED

Intermediate

Computer Skills

Expert

English Speaking

Expert

Service Coordination

Expert

Data Entry

Expert

Languages

English

Native Speaker

Arabic

Beginner

Memberships

qadsia sporting club

membership at alqadsia sporting club

March 2012

Training and Certifications

Training
data entry
alathari institute
Jun 2006
english level 3
alathari institute
Jun 2005

Hobbies and interests

Swimming
literature poems
GYMNASTIC
SPORTS
FOOT BALL
Gymnastic
Read stories And Novels
sports

WALKING AND RUNNING , PLAYING SOCCER GAMES , WATCHING MOVIES , WRITING THE POEMS AND READING ENGLISH NOVELS AND READING HOW TO ACHIEVE MY GOALS