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Abdulaziz Bukhari, Branch Operation

Abdulaziz Bukhari

Branch Operation ·Saudi National Bank

Saudi Arabia

Master's degree, EMBA

Work experience

Total years of experience: 12 years, 8 months

Branch Operation

April 2021 - April 2023

Saudi National Bank

Jeddah, Saudi Arabia

April 2021 - April 2023

Operational Excellence: • Managed daily branch operations, ensuring efficiency, productivity, and compliance with banking regulations • Coordinated with teams to achieve service quality, sales, and customer satisfaction targets Leadership and Team Management: • Supervised and mentored branch staff, fostering a culture of excellent customer service and teamwork • Developed and implemented training programs to enhance staff skills and knowledge Customer Relationship Management: • Built and maintained strong relationships with customers, resolving queries and providing tailored banking solutions • Identified and pursued cross-selling opportunities to drive business growth
Company industry:
Banking
Job role:
Banking

Customer Relationship Representative

April 2021 - April 2021

Saudi National Bank

Jeddah, Saudi Arabia

April 2021 - April 2021

Team Management: • Led a team of customer service representatives, providing guidance and support to ensure excellent service delivery • Conducted performance evaluations, training, and coaching to enhance team skills and knowledge Customer Service Excellence: • Ensured prompt and effective resolution of customer inquiries and complaints • Developed and implemented service quality initiatives to improve customer satisfaction and loyalty Process Improvement: • Analyzed and optimized customer service processes, implementing changes to increase efficiency and reduce errors
Company industry:
Banking
Job role:
Banking

senior supervisor

February 2015 - April 2021

SAMBA Bank

Jeddah, Saudi Arabia

February 2015 - April 2021

• Provide assurance and oversight to customers about the product portfolio.
• Resolved customer issues, relations, and escalations to under 25%.
• Consult and advise in collaboration with the business leadership team, and participate in the development of the overall customer delivery expectations that drive customer retention.
• Identify and qualify leads on new features, enhancements, and end-to-end solutions.
Coordinate and assist in the creation and distribution of client communications by leading another team.
Company industry:
Banking
Job role:
Customer Service and Call Center

supervisor customer service

June 2013 - December 2014

Arab National Bank

Jeddah, Saudi Arabia

June 2013 - December 2014

• Managed the needs of customers, suggesting products and services accordingly.
• Responded to customer inquiries, complaints, and comments daily, and determined corrective action for the high-call volume department.
• Provided the full range of customer service, account management, and financial services support for an FDIC secured financial institution. Assisted State Farm agents and staff with loan and deposit applications, and answered general questions about all services and banking products.
• Acting supervisor for years 2013 &2014.
Company industry:
Banking
Job role:
Accounting and Auditing

buyer

August 2011 - February 2012

Soudi Cable

Jeddah, Saudi Arabia

August 2011 - February 2012

Buy anything inside and outside Saudi Arabia for company
Company industry:
Other Business Support Services
Job role:
Purchasing and Procurement

منسق مبيعات تنفيذي ميداني

April 2011 - July 2011

Goody

Jeddah, Saudi Arabia

April 2011 - July 2011

1- الإشراف الميداني لتسويق المنتجات
2- تدريب المسوقيين
3- فسح البضائع
4- التعاقد مع الشركات المسوقة
5- التعاقد مع موردين المواد والملابس والهدايا الدعائية
6- الاشراف على الشركات المتعاقدة
Company industry:
Marketing
Job role:
Sales

Fitness Counselor

January 2011 - April 2011

Gold’s Gym

Jeddah, Saudi Arabia

January 2011 - April 2011

Worked as Sales “Fitness Counselor” in Gold’s Gym
Company industry:
Medical Clinic
Job role:
Sales

مبيعات السيارات

June 2010 - August 2010

NCB

Jeddah, Saudi Arabia

June 2010 - August 2010

Worked as Marketing Agent in NCB
Company industry:
Banking
Job role:
Sales

منسق دورات تدريبية

September 2009 - May 2010

Centennial Fund

Jeddah, Saudi Arabia

September 2009 - May 2010

Internship with the Centennial Fund
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

مدرس معمل

June 2008 - September 2008

Language Student Institute (LSI)

Jeddah, Saudi Arabia

June 2008 - September 2008

Part-Time: LAB Teacher in Language Student Institute (LSI)
Company industry:
Primary, Prep, & Secondary School
Job role:
Other

باحث

June 2007 - September 2007

Collaborator New Marketing & Managerial Consultancy

Jeddah, Saudi Arabia

June 2007 - September 2007

Internship with Collaborator New Marketing & Managerial Consultancy
Company industry:
Business Consultancy Services
Job role:
Research and Development

مراقب عمال

June 2007 - September 2007

ALWAN Trad. Co. Lta

Jeddah, Saudi Arabia

June 2007 - September 2007

Internship with ALWAN Trad. Co. Lta
Company industry:
General Engineering Consultancy
Job role:
Other

Education

King Abdulaziz University

October 2021

October 2021

Master's degree, EMBA

Saudi Arabia

GPA (point): 4.08 out of 5

GPA (point): 4.08 out of 5

Executive Master Business Administration

KAU

January 2010

January 2010

Bachelor's degree, Bachelor Degree in Department of International Business

Saudi Arabia

GPA (point): 2.8 out of 5

GPA (point): 2.8 out of 5

Bachelor Degree in Department of International Business

Skills

Speaking Engagements

Expert

Soft Skills

Expert

Customer Engagement

Expert

First Responder

Expert

Teamwork

Expert

Organize

Expert

Management

Expert

Netwark

Expert

Microsoft Office

Expert

Sals

Expert

SAP

Intermediate

Teamwork

Expert

Computer Hardware

Expert

Computer System Validation

Expert

English

Expert

Deportes

Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Good
Money Landry
Apr 2012 - Apr 2012
Training
Present SAMBA Product
SAMBA
Dec 2015
Principles of Credit Card, Personal Finance & Mortgage
SAMBA
Aug 2017

Hobbies and interests

customer Experience Professional

I'm passionate about Customer Experience (CX) and enjoy enhancing and developing customer journeys. I find satisfaction in analyzing touchpoints and creating strategies to boost satisfaction, using tools like NPS and CSAT. I love discovering new CX trends and applying best practices to deliver exceptional experiences.

investment

I enjoy reading stokes market Informations