Chief IT Officer
MOD (ICT Dept.)
Total years of experience :21 years, 2 Months
Key Responsibilities:
• Defining system architecture, responsible for the technical design, planning, implementation and the highest level of performance tuning and recovery procedures for mission critical Agent's computer systems.
• Designing and installing LANs, WANs, internet and intranet systems and network connections. Developing and analyzing alternative approaches to system development problems and providing appropriate solutions for meeting technical needs.
• Keeping IT strategy aligned with the changing organizational needs, suggesting new upgraded products for better performance and efficiency. Monitoring installation, configuration, and testing of PC and server hardware/ software.
• Introducing and integrating new technologies into existing data center environments, performing routine audits of systems and software as well as planning and implementing backup procedures.
• Proactively identifying and analyzing critical issues and developing support procedures for enhancing existing core applications, software packages and network systems.
• Documenting environment topology, installation details and processes for aligning business/ IT processes to achieve quality output and develop/ maintain systems in response to changing business priorities.
• Troubleshooting during system outages, performing root cause analysis for service interruption recovery. Proffering technical support under stringent deadlines in a fast-paced, 24X7 environment.
• Extending technical support/guidance to users to ensure smooth operation of networks in order to provide maximum performance and availability for users.
Eagle Eye specializes in integration and development of communication, information technology, and security systems.
Accomplishments:
• Successfully planned, implemented and supported system architecture and design strategy for ICT systems integration. Identified risks and issues, assessed impacts, evaluated alternatives and recommended course of action.
• Served as technical escalation point in support of high risk and complex operational challenges.
• Played a key role in design, implementation, support and governance of integration solutions for wired and wireless telecom systems including PABXs, wireless radio systems conventional and DMR, microwave systems and satellite connections.
Key Responsibilities:
• Superintended a team of IT, telecom and security systems engineers, planned, designed and integrated IT and telecom systems to produce value-added functionality.
• Researched, planned and recommended system choices to meet business needs. Monitored process, transition, transformation and migration for seamless journey.
• Identified and evaluated new and emerging technologies, feature sets, applications, updates, and capabilities to allow effective integration into the enterprise infrastructure.
• Developed quality solutions to complex business problems whilst delivering IT business systems, infrastructure and new technology within scope, budget and SLA agreements.
• Designed and integrated IT infrastructure systems, managed and supported LANs, WANs, windows and Linux servers, VOIP, firewalls, oversaw enhancements and upgrades, implemented/ maintained backup systems to be utilized in the event of network failure.
• Ascertained quality and conformity with plans, client specifications and timely handover of projects to the utmost satisfaction of the client.
• Submitted regular updates to the senior management pertaining to implementation success, potential delays and resource adjustments needed in order to achieve project goals.
• Recruited suitable personnel, encouraged development through periodic trainings and developed a motivated team.
Inducted as Technical Support Engineer, worked up the hierarchy to the position of Deputy Project Manager.
Designation Chronology
• Jul ‘06 - Feb ’11: Deputy Project Manager
• Apr ’04 - Jun ’06: Head of Wireless Telecom Division
• Jan ’03 - Mar ’04: Supervisor of IT Division/ System Operations
• Sept ’02 - Dec ’03: Technical Support Engineer
Accomplishments:
• Defined and managed telecom and IT infrastructure system solutions, provided ongoing support as well as enhanced and delivered security monitoring solutions as a Sub-Contractor with military intelligence agent (ICT department).
Overall Responsibilities:
• Established project plans/ milestones for all project phases, monitored actual project progress against agreed plans and accordingly effected adjustments to project plan to insure project completion within defined time/cost constraints.
• Installed, programmed, maintained, modified, troubleshoot and repaired voice, data network systems (including PBX), key systems, VOIP systems, video conferencing systems and Cisco switches.
• Assisted in creating/ maintaining operational procedures and network documentation, to accomplish greater operational efficiency.
• Evaluated and identified client's requirements, recommended IT infrastructure requirements/ up gradations, to ensure acceptable levels of security, disaster management and data recovery plans.
• Facilitated implementation of network security and support activities. Undertook routine preventive measures to monitor network security.
• Supported users on new application and software service deployments by analyzing the network characteristics of applications, assessing impact of these services on the network and verifying that they function efficiently.
• Kept abreast of latest technological advancements and utilized the potentials of the same in order to respond to the distinctive needs of client.
Final Dissertation: High speed local area network design for the faculty of engineering Tajoura. Received an evaluation of very good.