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Abdullah Al Fanar, Brand Training Manager-Starbucks

Abdullah Al Fanar

Brand Training Manager-Starbucks·M. H. Alshaya Company - Saudi Arabia

Saudi Arabia

Higher diploma, Leadership and Communication Certificate

Work experience

Total years of experience: 31 years, 5 months

Brand Training Manager-Starbucks

November 2018 - Present

M. H. Alshaya Company - Saudi Arabia

Riyadh, Saudi Arabia

November 2018 - Present

Company industry:
Retail & Wholesale
Job role:
Training and Development

Retail Training Manager

June 2017 - September 2018

Donia Al Aswaf co.

Jeddah, Saudi Arabia

June 2017 - September 2018

Current Achievements:
• Develop salesmen training program
• Develop induction training program for the new Saudi salesmen to meet the government requirements.
• Conduct training sessions for more than 300 salesmen across KSA.
• Showrooms visit to follow up on training and improve the training effectiveness.
• Initiatives in the retail operations such as the development of the showroom operating manual and the products catalog.
Company industry:
Retail & Wholesale
Job role:
Training and Development

Training and Development Manager

January 2011 - May 2017

Zohoor Alreef Co.

Khobar, Saudi Arabia

January 2011 - May 2017

Main Achievements:
 Design induction training program
 Design customer service and product knowledge training program
 Conduct induction training classes for sales staff in all regions in KSA
 Design and deliver retail management programs
 Develop online training website for the company
 Manage the training and development for all support departments in the company
Company industry:
Retail & Wholesale
Job role:
Sales

Area Manager

June 2008 - January 2011

Alyasra Fashion

Riyadh, Saudi Arabia

June 2008 - January 2011

Main Achievements:
 Sales: achieve 109% YTD target.
 Staff trained to provide outstanding customer service: compete the 6 steps training for all staff
 Stock availability always: manage to provide stock in all shops and maintain stock rotation between shops.
 Executing marketing programs: and create new marketing ideas in the shops and the malls
 Identifying new locations: identify and open 2 new locations in Riyadh
Company industry:
Retail & Wholesale
Job role:
Management

Store manager, Va Va Voom, Jeddah region

January 2008 - June 2008

M.H. ALShaya Co.

Jeddah, Saudi Arabia

January 2008 - June 2008

Main Achievements:
• Increase Perfume best seller’s sales through staff coaching, proper display and stock.
• Develop two assistant managers.
• Build strong and professional relationships with cosmetic suppliers.
• Achieve monthly and quarterly sales in 2008.
Company industry:
Retail & Wholesale
Job role:
Management

Learning Specialist, Starbucks, Jeddah region

June 2006 - January 2008

M.H. ALShaya Co.

Jeddah, Saudi Arabia

June 2006 - January 2008

Main Achievements:
• Complete Barista Training for new and current Baristas.
• Develop ISLC (In Store Learning Coaches in Western Region to meet the in-store training needs)
• Complete SSTP (Shift Supervisor Training Program) for current and new supervisors.
• Complete RMTP (Retail Management Training Program) for current and new assistant and store managers.
• Develop classroom facilitators.
• Maintain training policies and store standards through store visits and coaching.
• Modify and develop training programs to meet market needs (P&L and Budgeting)
Company industry:
Retail & Wholesale
Job role:
Teaching and Academics

Store manager, Dubai, Starbucks

June 2004 - May 2006

M.H. ALShaya Co.

Dubai, United Arab Emirates

June 2004 - May 2006

Starbucks Diera City Centere Manager

Main Achievements:
Main Achievements:
• Coach and train management team in Starbuck DCC (Deira City Centre)
• Develop and train new supervisors.
• Create a Food management system based on usage per dirhams to control wastage
• Achieve high score in Alshaya Audit.
• Support Training Department by facilitating training programs in the classroom.
• Increase profit and control costs through proper standards follow up and the use of Alshaya policies and procedures.
Company industry:
Retail & Wholesale
Job role:
Management

Learning Specialist, Starbucks, UAE & Oman

October 2002 - June 2004

M.H. ALShaya Co.

Dubai, United Arab Emirates

October 2002 - June 2004

Starbucks Training Manager, UAE and Oman
Main Achievements:
• Complete Barista Training for new and current Baristas.
• Develop ISLC (In Store Learning Coaches in Western Region to meet the in-store training needs)
• Complete SSTP (Shift Supervisor Training Program) for current and new supervisors.
• Complete RMTP (Retail Management Training Program) for current and new assistant and store managers.
• Develop classroom facilitators.
• Maintain training policies and store standards through store visits and coaching
Company industry:
Retail & Wholesale
Job role:
Teaching and Academics

Assistant store manager, Starbucks, Kuwait

January 2001 - September 2002

M.H. ALShaya Co.

Al Kuwait, Kuwait

January 2001 - September 2002

Responsibilities and essential job functions include but are not limited to the following:
Leadership, Planning and Execution, functional responsibilities, operational excellence in the store.
Company industry:
Retail & Wholesale
Job role:
Management

Lead Barista, Starbucks, Kuwait

January 2000 - December 2001

M.H. ALShaya Co.

Hawali, Kuwait

January 2000 - December 2001

Supervise Barista, complete day to day routines while maintaining excellent customer service
Company industry:
Retail & Wholesale
Job role:
Management

Barista

January 1999 - December 1999

M.H. AlShaya Co.

Al Kuwait, Kuwait

January 1999 - December 1999

= Customer service

= Starbucks beverages preparation
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Assistant store manager

July 1994 - July 1998

Al Homaizi Food Stuff Co.

Al Kuwait, Kuwait

July 1994 - July 1998

Supervise staff to ensure customer service standards are met. to ensure Burger King standards are followed
Company industry:
Retail & Wholesale
Job role:
Management

Education

Harvard Business School Online

June 2023

June 2023

Higher diploma, Leadership and Communication Certificate

United States

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Damascus University

August 2002

August 2002

Bachelor's degree, Business Administration

Syria

GPA (rating): Very good

GPA (rating): Very good

Skills

MS Office tools
Expert
MS Office tools
Expert
Operational Excellence
Expert
Operational Excellence
Expert
Planning
Expert
Planning
Expert
Business Development
Expert
Business Development
Expert
Action Planning
Expert
Action Planning
Expert
MS Office
Expert
MS Office
Expert
MS Office tools
Expert
MS Office tools
Expert
Operational Excellence
Expert
Operational Excellence
Expert
Planning
Expert
Planning
Expert
Business Development
Expert
Business Development
Expert
Action Planning
Expert
Action Planning
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Learning Specialist Training
M.H. Al shaya Co.
Nov 2002

Hobbies

  • Reading Quran (Tajweed)
    Read Quran on daily bases.