Brand Training Manager-Starbucks
M. H. Alshaya Company - Saudi Arabia
Total years of experience :29 years, 5 Months
Current Achievements:
• Develop salesmen training program
• Develop induction training program for the new Saudi salesmen to meet the government requirements.
• Conduct training sessions for more than 300 salesmen across KSA.
• Showrooms visit to follow up on training and improve the training effectiveness.
• Initiatives in the retail operations such as the development of the showroom operating manual and the products catalog.
Main Achievements:
Design induction training program
Design customer service and product knowledge training program
Conduct induction training classes for sales staff in all regions in KSA
Design and deliver retail management programs
Develop online training website for the company
Manage the training and development for all support departments in the company
Main Achievements:
Sales: achieve 109% YTD target.
Staff trained to provide outstanding customer service: compete the 6 steps training for all staff
Stock availability always: manage to provide stock in all shops and maintain stock rotation between shops.
Executing marketing programs: and create new marketing ideas in the shops and the malls
Identifying new locations: identify and open 2 new locations in Riyadh
Main Achievements:
• Increase Perfume best seller’s sales through staff coaching, proper display and stock.
• Develop two assistant managers.
• Build strong and professional relationships with cosmetic suppliers.
• Achieve monthly and quarterly sales in 2008.
Main Achievements:
• Complete Barista Training for new and current Baristas.
• Develop ISLC (In Store Learning Coaches in Western Region to meet the in-store training needs)
• Complete SSTP (Shift Supervisor Training Program) for current and new supervisors.
• Complete RMTP (Retail Management Training Program) for current and new assistant and store managers.
• Develop classroom facilitators.
• Maintain training policies and store standards through store visits and coaching.
• Modify and develop training programs to meet market needs (P&L and Budgeting)
Starbucks Diera City Centere Manager
Main Achievements:
Main Achievements:
• Coach and train management team in Starbuck DCC (Deira City Centre)
• Develop and train new supervisors.
• Create a Food management system based on usage per dirhams to control wastage
• Achieve high score in Alshaya Audit.
• Support Training Department by facilitating training programs in the classroom.
• Increase profit and control costs through proper standards follow up and the use of Alshaya policies and procedures.
Starbucks Training Manager, UAE and Oman
Main Achievements:
• Complete Barista Training for new and current Baristas.
• Develop ISLC (In Store Learning Coaches in Western Region to meet the in-store training needs)
• Complete SSTP (Shift Supervisor Training Program) for current and new supervisors.
• Complete RMTP (Retail Management Training Program) for current and new assistant and store managers.
• Develop classroom facilitators.
• Maintain training policies and store standards through store visits and coaching
Responsibilities and essential job functions include but are not limited to the following:
Leadership, Planning and Execution, functional responsibilities, operational excellence in the store.
Supervise Barista, complete day to day routines while maintaining excellent customer service
= Customer service
= Starbucks beverages preparation
Supervise staff to ensure customer service standards are met. to ensure Burger King standards are followed