IT Administrator
alromaih group
Total years of experience :5 years, 2 Months
Serving as the first point of contact for customers seeking technical assistance over the phone or email, I perform remote troubleshooting through diagnostic techniques and pertinent questions. Leveraging well developed communication skills, I provide client follow up as necessary, reply using email, phone, and ensure proper recording, documentation, and closure for all issues. Utilising customer service skills to meet business goals and objectives and end-user needs, I ensure a high level of client satisfaction through frequent and clear communication on all work orders, create and maintain documentation on internal procedures and document various department activities as assigned. Maintaining general awareness of advances and current trends in technology, I research issues and resolutions to technical problems, acquire and maintain technical knowledge through reading, self-paced training, computer-based training or video-based training, courses, seminars, and other methods as necessary. Applying strong technical acumen, I install and configure new technology to be used by the company, such as hardware, operative systems, and programs or applications and give regular maintenance to existing hardware and computer systems.
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technical support