associate consultant
Expro
Total years of experience :6 years, 1 Months
Alawwal Bankers program
Mangers training program
FUNDAMENTALS OF BANKING AND RETAIL BANKING, ALAWWAL BANKERS PROGRAM
November 2017 - November 2018
1. Bank Accounts & Related Services
2. Legal Aspects of Banking
3. Anti forgery & Counterfeiting
4. Shariah Compliant Banking
5. Retail Products & Services
6. Excellence in Customer Services
7. Effective Selling Skills
BANKING OPERATIONS, ALAWWAL BANKERS PROGRAM
November 2017 - November 2018
1. Introduction to Foreign Exchange
2. Funds Transfer & SWIFT
3. Fundamentals of Trade Services
4. Fundamentals of Accounting
5. Compliance, Fraud and Anti Money Laundry
CORE CREDIT & CORPORATE BANKING 1 ALAWWAL BANKERS PROGRAM
November 2017 - November 2018
1. Financial Accounting
2. Financial Analysis
3. MS Excel -Advanced
4. Credit Risk Analysis
5. Credit Report Writing &Presentation
6. English Business Writing
TREASURY AND INVESTMENT BANKING, ALAWWAL BANKERS PROGRAM
November 2017 - November 2018
1. Treasury Products & Money Markets
2. Fundamentals of Investments & Capital Markets
3. Risk Management & Basel Accords
SUPERVISORY & INTERPERSONAL SKILLS/GRADUATION, ALAWWAL BANKERS
PROGRAM
November 2017 - November 2018
1. Management Essentials (Leadership Curriculum)
2. Effective Negotiation Skills
3. Customer Relationship Management
4. Effective Presentation Skills
Job descriptions
•Negotiating mutually profitable business plans with clients.
• Being a central point of information for business relationship relate matters.
• Identifying, acquiring, developing and maintaining customer relationships.
• Delivering excellent customer service.
• Processing a high volume of daily phone calls and email from customers.
• Coming up with ideas to improve customer relationships.
• Planning projects and activities systematically in line with business priorities.
• Maintaining up to date knowledge of competitor activity, products and services.
• Attending and contributing at sales meetings.
• Prospecting new customers.
• Measuring customer satisfaction levels.
• Answering product related questions from customers.
• Keeping in touch with customers through personal visits, telephone calls and
correspondence.
• Creating cross sell and up sell opportunities.
• Taking on complex customer issues and resolving them.
• Setting up meetings with new clients.
• Explaining complex information clearly and simply.
Courses: Financial policy Financial risk management International business finance Investments Legal environment of business Principals of insurance Financial analysts Financial reporting Application system (Microsoft office)
