Sr. Product Support and web Marketing Representative
Andaaz Fashion
Total years of experience :14 years, 11 Months
• Responsible for complete SEO process (on & off page optimization) and web analytics
• Developing and improving websites to enhance natural search rankings.
• Preparing traffic report using Google Analytics. Manual reports for checking the ranking of sites in Search Engines like Google and Bing
• Identifying the High potential and High/Medium/low Conversion keywords and improve their Search Engine Ranking Position (SERP) to get more conversion and traffics.
• Manage relationships with customers on chat and replying their mail regarding orders and refund.
• Monitor all areas of purchasing including web order and on call orders.
• Provide accurate categorization for each product.
• Activate products to go live in a timely manner.
• Prepare the month end sale reports in an accurate and timely manner.
• Social media marketing - creating, managing and growing the company’s presence through blogs, Facebook, LinkedIn, Google+ and other strategically relevant online properties.
• To ensure customer satisfaction and loyalty by understanding client’s needs and delivering the projects within timeline.
• Prepare client profile and optimize it and provide remote support, advice and tips to clients.
• Tracking Marketing Campaigns with the help of different metrics (site traffic, bounce rate, average time on site, web analytics etc).
• Competitive analysis and market research for Just Health; enriched the knowledge-base Gyan.
• Worked closely with cross-functional teams including product management, sales, marketing, customer support, design and development.
