Hospitality Training Advisor
The National Training center for facilities and hospitality management
Total years of experience :20 years, 4 Months
1. Identifies develops, analyzes, and delivers related training programs
2. Makes recommendations and provides suggestions on course content and training aids.
3. Works as a subject matter expert and team member in the development, implementation, and
evaluation of curricula
4. Conducts studies/analysis to identify skill gaps and training requirements
5. Maps out long-term training plans
6. Develops training material and curricula
7. Advises Trainers/Instructors regarding effective training techniques
8. Responsible as an advisor for instructing employees and trainers in skills, techniques, methods, and procedures in the areas related to FHM training operation
9. Conducts training and delivers training material as scheduled and required
10. Instructs at all levels and serves as an advisor to other trainers/instructors.
11. The advisor is expected to serve as a subject matter expert and Instructional Designer team member during the development of curricula in his area of expertise.
12. Gathers and analyses feedback from trainees and trainers
13. Prepares cost reports for each learning program
14. Updates curriculum database and training records
Part-time job.
1. Hand out the course plan to students during the first lecture.
2. Achieve the educational goals of the course plan.
3. Prepare suitable materials for the lectures and explain them to the students.
4. Prepare the summaries, exercises, and examples needed for each lecture.
5. Provide the course's content on the university's website and maintain communication through the website.
6. Supervise the students' attendance, and submit the attendance and suspension sheet - in coordination with the practical curriculum teacher - to the person in charge in a timely manner.
7. Attend and give all the lectures on time and avoid absence or being late without any excuse or prior notice.
8. Monitor the practical curriculum teacher by providing her with the laboratory’s course plan and assuring that she implements it optimally.
9. Use the following methods to evaluate the students to ensure the
course objectives have been met:
A. Pop quizzes, midterms, and final exams, which include preparing the questions, correcting, copying, supervising, and grading.
B. Daily/weekly exercises and assignments, which include preparing the questions, correcting, etc.
C. Short research papers, which include correcting, grading, etc.
D. Presentations, which include attending, correcting, and grading,
etc.
E. Midterm projects, which include correcting, monitoring, and grading, etc.
10. Submit the detailed final grading for all of the students to the department.
11. Compose a file with the course content according to the department’s terms and conditions and submit it to the curriculum coordinator.
12. At the end of the course, deliver all students' general and individual papers, exam papers, exam questions, and answer keys, along with everything related to the course to the department chairperson.
1. Evaluated needs of company and plan training programs accordingly.
2. Conducting research
3. Provided the company with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
4. Provided logistical support, course development, delivery, evaluation, process measurements, and cost management.
5. Participated with heads of department to create standard operations procedures (SOP)
6. Assisted the recruitment department to select the right employees to fulfill the company’s goals.
7. Drawing an overall or individualized training and development plan.
8. Deploying a wide variety of training methods.
1. Implement the strategic, financial and administrative policies.
2. Managing curriculum development team.
3. Managed and supported staff to secure effective delivery of institute’s priorities.
4. Ensure legal compliance by monitoring and implementing government requirements.
5. Developing educational games and other activities
6. Represent the Institutes in liaison/negotiation.
7. Evaluating trainer performance
8. Maintained institute and trainee's image.
9. Managed recruitment and marketing department directly.
10. Managed registration and student affairs department.
1. Made recommendations for in-service education programs and encouraged trainer feedback.
2. Communicated with department heads to determine the curriculum standards for each dept.
3. Organized and presided over committee and staff meetings to address any concerns.
4. Ensured that all trainers had the correct materials.
5. Improved and developed curriculum and training methods
6. Prepared training schedules and programs for trainers.
7. Supervised and organize the mid and final exams.
8. Supervised registration and student affairs department.
• Trained: Restaurant Management, Food and Service Management, HACCP, OSHA, Marketing Principle, Human Resources Principles, Hotel Management, Tourism Management, Computer skills, Opera software, Amadeus Software, Point of Sales System "Micros ", and Tour Guide.
Training program as following:
• Room Division Department.
• Food and Beverage Department
• Sales and Marketing Department.
• Finance Department
• Human Resource Department.
• Maintenance Department.
1. Ensured all waiter duties were performed efficiently and correctly.
2. Helped customers with their inquiries and resolved issues promptly.
3. Served customers in a friendly and professional manner.
4. Managed cash drops and supervised the balance of daily shift revenue.
5. Served as mentor to junior team members to enforce team building.
6. Monitored dining area to ensure best customer experiences.
7. Effectively communicated with all staffs regarding new protocols.
8. Managed closing duties.
1. Client care support.
2. Responsible for the performance of 20 employees.
3. Check source documents for accuracy.
4. Verify data and correct data where necessary.
5. Reporting directly to upper-level management
6. Maintain logbooks or records of activities and tasks.
7. Respond to requests for information and access relevant files.
8. Comply with data integrity and security policies.
1. Monitoring trends in reservations, customer concerns.
2. Evaluating the performance of front office staff.
3. Overseeing staff levels and schedules.
4. Understanding hotel procedures and policies.
5. Communicating with management regarding employee and customer service issues.
1. Arranging flights, insurance and accommodation.
2. Using a booking system to secure holidays.
3. Collecting and processing payments.
4. Advising clients on travel arrangements.
5. Sending out tickets to clients.
6. Keeping clients up to date with any changes.
7. Dealing with complaints or refunds.
1. Book filght tickets
2. Plan tours.
3. Arrange and sell itinerary packages.
4. Dealing with customer
It is a specific knowledge in areas of Business Management such as strategic management , Human Resources, Financial , and Marketing Management as well as International Global Management Operation and Supply Chain Management
The Bachelor of Hotel Management program prepares for professional and managerial roles in the global hotel and resort industry.
Domestic and International Airline Tariff & Ticketing - Training is given in the correct manner of filling out airline tickets, e-tickets, calculating fares and using air line industry handbooks. Topics covered: Billing and Settlement Plan, Normal Fares, Special Fares, Refunds and Exchanges, Credit Card Forms, MCO's, Issuing Tickets, Conjunction Tickets, Add-on Amounts, Intermediate Fares and Surcharges, International OAG, Worldwide Fares, Neutral Units of Conversion (NUC's) and Foreign Currency Adjustments.
