Abdullah Hassan Abdullah Al Lawati

 Developing an HR manual to standardize policies and ensure legal compliance, enhancing organizational clarity.
 Creating job descriptions and KPIs to align roles with company goals and improve performance measurement.
 Resolving HR department issues by streamlining processes and enhancing communication, boosting efficiency and satisfaction.
 Leading ERP system development by defining requirements with developers, facilitating digital transformation in HR and admin operations.

 Spearheaded the day-to-day operations of an HR team of 2 people, and partnered with C-level leadership in Oman and Bahrain headquarters to allocate HR budgets and develop innovative people & culture initiatives
 Relied on by management teams to advise on matters including organization design, HR policy development, employee engagement and retention tactics, and long-term learning & development (L&D) strategies
 Monitored external labour regulations and laws to propose changes to existing HR structures, practices, and compensation design; completed regular audits to bridge gaps in policies or procedures
 Shaped talent strategy and programs from ground-up, working with cross-functional leaders to understand skill and knowledge gaps, and conceive training and development programs aligned with business strategy
 Elicited manager and employee feedback to inform workforce planning and talent management solutions, advocate for the voice of employees at leadership meetings, and improve management-staff relations
 Mediated complex employee disputes and disciplinary actions by undertaking thorough investigations, interviewing and collecting evidence, and recommending solutions that minimized reputational and legal risk
 Implemented KPI dashboards, scorecards and other reporting tools to track HR analytics, extract trends relating to turnover and job satisfaction, and measure the impact of L&D programs
 Highlights:
 Sourced and recruited 25+ new sales employees based on stringent hiring criteria set by department managers
 Provided leadership of end-to-end employee lifecycles from sourcing and recruitment to onboarding, training and promotions to facilitate employee growth of 25% over 5 years with annual retention of 70%
 Led administrative coverage of key accounts in Oman including Samsung, Ericsson, Huawei, and beIN, and scoped out cost reduction opportunities to reduce administrative costs by 40%

 Partnered with senior leadership teams to plan and execute talent acquisition, succession planning, leadership development, and other people-focused strategies with a view to attracting and retaining best-in-class talent
 Piloted training and development programs as part of new hire orientations, taking ownership of curriculum development, instructional design, and delivery to facilitate high-quality onboarding experiences
 Established and maintained relationships with global accreditation bodies including CIM and ILM to remain updated with industry-standard certifications and upskill employee capabilities
 Steered the rewards and retention strategy to benchmark compensation packages to competitors, align them with performance, and track engagement, turnover and productivity metrics to course-correct as required
 Enriched change management cycles through revamped processes on collaboration and knowledge sharing, as well as templates on change communications and training
 Highlights:
 Shortened turnaround times for recruitment by 20% and improved retention rates by supporting the writing of accurate job descriptions, as well as training hiring managers on how to attract higher quality candidates
 Recruited 10+ people into the business in 2.5 years while maintaining budget compliance

• Partnered with senior leadership teams to plan and execute talent acquisition, succession planning, leadership development, and other people-focused strategies with a view to attracting and retaining best-in-class talent
• Piloted training and development programs as part of new hire orientations, taking ownership of curriculum development, instructional design, and delivery to facilitate high-quality onboarding experiences
• Established and maintained relationships with global accreditation bodies including CIM and ILM to remain updated with industry-standard certifications and upskill employee capabilities
• Steered the rewards and retention strategy to benchmark compensation packages to competitors, align them with performance, and track engagement, turnover and productivity metrics to course-correct as required
• Enriched change management cycles through revamped processes on collaboration and knowledge sharing, as well as templates on change communications and training
• Highlights:
• Shortened turnaround times for recruitment by 20% and improved retention rates by supporting the writing of accurate job descriptions, as well as training hiring managers on how to attract higher quality candidates
• Recruited 10+ people into the business in 2.5 years while maintaining budget compliance

 Reported directly to the Managing Director of the firm with accountabilities for managing a 5M Omani Rials real estate portfolio including all aspects of purchasing, selling, and leasing
 Evaluated capital investments and preventative maintenance proposals to prioritize value-add growth initiatives, and developed high-quality business cases to support stronger capital allocation
 Highlights: Boosted profits by 10% year-on-year

• Reported directly to the Managing Director of the firm with accountabilities for managing a 5M Omani Rials real estate portfolio including all aspects of purchasing, selling, and leasing
• Evaluated capital investments and preventative maintenance proposals to prioritize value-add growth initiatives, and developed high-quality business cases to support stronger capital allocation
• Highlights: Boosted profits by 10% year-on-year

 Served as the primary point of contact for inbound customer calls over phone to book or change flights, make reservation amendments, and answer customer queries while upholding service excellence
 Remained professional and diplomatic over hundreds of interactions daily, and applied exceptional conflict resolution skills to appease dissatisfied clients