HR Manager
Tilal Development Company
Total years of experience :10 years, 8 Months
Developing an HR manual to standardize policies and ensure legal compliance, enhancing organizational clarity.
Creating job descriptions and KPIs to align roles with company goals and improve performance measurement.
Resolving HR department issues by streamlining processes and enhancing communication, boosting efficiency and satisfaction.
Leading ERP system development by defining requirements with developers, facilitating digital transformation in HR and admin operations.
Spearheaded the day-to-day operations of an HR team of 2 people, and partnered with C-level leadership in Oman and Bahrain headquarters to allocate HR budgets and develop innovative people & culture initiatives
Relied on by management teams to advise on matters including organization design, HR policy development, employee engagement and retention tactics, and long-term learning & development (L&D) strategies
Monitored external labour regulations and laws to propose changes to existing HR structures, practices, and compensation design; completed regular audits to bridge gaps in policies or procedures
Shaped talent strategy and programs from ground-up, working with cross-functional leaders to understand skill and knowledge gaps, and conceive training and development programs aligned with business strategy
Elicited manager and employee feedback to inform workforce planning and talent management solutions, advocate for the voice of employees at leadership meetings, and improve management-staff relations
Mediated complex employee disputes and disciplinary actions by undertaking thorough investigations, interviewing and collecting evidence, and recommending solutions that minimized reputational and legal risk
Implemented KPI dashboards, scorecards and other reporting tools to track HR analytics, extract trends relating to turnover and job satisfaction, and measure the impact of L&D programs
Highlights:
Sourced and recruited 25+ new sales employees based on stringent hiring criteria set by department managers
Provided leadership of end-to-end employee lifecycles from sourcing and recruitment to onboarding, training and promotions to facilitate employee growth of 25% over 5 years with annual retention of 70%
Led administrative coverage of key accounts in Oman including Samsung, Ericsson, Huawei, and beIN, and scoped out cost reduction opportunities to reduce administrative costs by 40%
Partnered with senior leadership teams to plan and execute talent acquisition, succession planning, leadership development, and other people-focused strategies with a view to attracting and retaining best-in-class talent
Piloted training and development programs as part of new hire orientations, taking ownership of curriculum development, instructional design, and delivery to facilitate high-quality onboarding experiences
Established and maintained relationships with global accreditation bodies including CIM and ILM to remain updated with industry-standard certifications and upskill employee capabilities
Steered the rewards and retention strategy to benchmark compensation packages to competitors, align them with performance, and track engagement, turnover and productivity metrics to course-correct as required
Enriched change management cycles through revamped processes on collaboration and knowledge sharing, as well as templates on change communications and training
Highlights:
Shortened turnaround times for recruitment by 20% and improved retention rates by supporting the writing of accurate job descriptions, as well as training hiring managers on how to attract higher quality candidates
Recruited 10+ people into the business in 2.5 years while maintaining budget compliance
• Partnered with senior leadership teams to plan and execute talent acquisition, succession planning, leadership development, and other people-focused strategies with a view to attracting and retaining best-in-class talent
• Piloted training and development programs as part of new hire orientations, taking ownership of curriculum development, instructional design, and delivery to facilitate high-quality onboarding experiences
• Established and maintained relationships with global accreditation bodies including CIM and ILM to remain updated with industry-standard certifications and upskill employee capabilities
• Steered the rewards and retention strategy to benchmark compensation packages to competitors, align them with performance, and track engagement, turnover and productivity metrics to course-correct as required
• Enriched change management cycles through revamped processes on collaboration and knowledge sharing, as well as templates on change communications and training
• Highlights:
• Shortened turnaround times for recruitment by 20% and improved retention rates by supporting the writing of accurate job descriptions, as well as training hiring managers on how to attract higher quality candidates
• Recruited 10+ people into the business in 2.5 years while maintaining budget compliance
Reported directly to the Managing Director of the firm with accountabilities for managing a 5M Omani Rials real estate portfolio including all aspects of purchasing, selling, and leasing
Evaluated capital investments and preventative maintenance proposals to prioritize value-add growth initiatives, and developed high-quality business cases to support stronger capital allocation
Highlights: Boosted profits by 10% year-on-year
• Reported directly to the Managing Director of the firm with accountabilities for managing a 5M Omani Rials real estate portfolio including all aspects of purchasing, selling, and leasing
• Evaluated capital investments and preventative maintenance proposals to prioritize value-add growth initiatives, and developed high-quality business cases to support stronger capital allocation
• Highlights: Boosted profits by 10% year-on-year
Served as the primary point of contact for inbound customer calls over phone to book or change flights, make reservation amendments, and answer customer queries while upholding service excellence
Remained professional and diplomatic over hundreds of interactions daily, and applied exceptional conflict resolution skills to appease dissatisfied clients