Abdullah Sbbae

As the first point of contact at a high-volume hotel in Trabzon, my role transcends standard reception duties; it is about creating an exceptional, welcoming experience for guests from diverse cultures, particularly Arab and international tourists. Over my tenure, I have combined tech-savvy administrative management with multilingual interpersonal communication to drive guest satisfaction and optimize hotel operations.
​Key Responsibilities & Achievements:
​Front Desk & Guest Relations: Welcomed international guests, managed check-ins/check-outs, and served as an in-house translator to seamlessly bridge communication gaps and resolve guest inquiries with empathy and professionalism.
​OTA & Channel Management: Successfully created, updated, and managed the hotel’s official profiles on major global booking platforms (such as Booking.com, Expedia, and Agoda), significantly enhancing our online visibility and booking rates.
​Reservation Systems (PMS): Efficiently managed daily room inventories, walk-ins, and online bookings using computerized property management systems (PMS), ensuring 100% accuracy in data entry and preventing overbookings.
​Communication & Operations: Handled high-volume phone inquiries with an open, helpful demeanor, coordinated directly with housekeeping and maintenance teams to ensure rooms met peak standards, and expertly managed guest billing and payment processing.