IT Technical Support
SAMACO Automotive
Total years of experience :17 years, 3 Months
• Maintenance and support Desktop and Laptops all models.
• solve problems printers HP’s with solve issues Sharp printers with Myq.
• Manage Office 365 for Business.
• Solve some issues and support for Networks and cables.
• Install, upgrade, support and troubleshoot Windows 7, Windows 10 and Microsoft Office 365 and any other authorized desktop applications
• Monitor and review Assets of IT.
• process of arranging technical with new employees
• Customize desktop hardware to meet user specifications and site standards.
• Set-up new accounts, permissions, passwords and active directory administration.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iOS phones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• As directed by Client Tech support will assist in troubleshooting the data center devices.
Designation Chronology
• April 2008 - Present, Technical Support Officer
• June 2007 - April 2008, Assistant to CIO
Responsibilities
As Technical Support Officer
• Rendering technical support to users and network administrators to ensure smooth functioning of operations.
• Involved in maintenance of organizational network infrastructure and maintaining maximum network and system up-time.
• First point of resolution of issues related to Windows, Macintosh and Linux as well as configuration, testing of new hardware and software.
• Visiting client sites for installation, deployment and troubleshooting, and ensuring high level of technical services.
• Coordinating with various support teams in maintaining day data backup and retrieval activities; contribute to disaster recovery planning.
• Oversee installation and operation of Windows desktop and server operating systems, TCP/IP networking as well as maintenance and repair of hardware.
• Ensuring compliance to organizational procedures in application of patches.
• Generating awareness amongst employees on health and safety legislations pertaining to usage of computer hardware.
• Organizing training sessions for new employees and maintaining updated procedural documentation.
• Collaborating with the network manager in resolution of support requests.
• Maintaining updated knowledge of system admin, changing device hardware as well as resolution of issues related to smartphones like (IPhone, IPad, Android etc.).
As Assistant of CIO
• Facilitated office correspondence as well as following up on technological reports.
• Coordinated with internal and external stakeholders to tackle important issues and ensured smooth functioning of the IT department.
• Implemented and ensured compliance to various organizational policies and statutory regulations across the departments and units of the secretariat.
• Conducted financial and statistical analysis of the IT department and generated various status reports for the senior management team as well as other stakeholders to enable effective decision making.
• Participated and followed up on procurement of equipment based on operational requirements.
· Email hosting administrator.
· IT Support.
· Switching installation.
· Troubleshooting printers & computers.
· Support smartphone.
· Wireless devices admin & configuring.
· Apple devices supporting.
· Installation for OS & Adobe software.
· Helps users how to use new technologies.
· Purchases technical management.
· Technical maintenance management.
Designation Chronologyu**
• January 2007 - June 2007, Client Services Supervisor
• April 2004 - December 2006, Operations Officer LAISK
• May 2003 - March 2004, Client Services Coordinator
Responsibilitiesu**
As Client Services Supervisor
• Involved in implementation of various process improvement initiatives as well as streamlining operations to enhance productivity.
• Groomed and mentored team members in enhancing client satisfaction through prompt resolution of issues and qualitative service delivery.
• Evaluated call centre statistics, staff performance and rendered productivity enhancement feedback.
• Defined individual sales techniques for the customer service representatives to facilitated effective customer acquisition and revenue growth.
• Ensured compliance to quality assurance standards as well as other SLA parameters through monitoring of interaction between staff and callers.
• Conducted quality checks and generated various status reports for various stakeholders.
• Monitored performance of existing team members and conducted training as well as assessment sessions for junior team members.
• Optimized resource utilization and maintained working hours of team members in compliance to statutory regulations.
• Managed various team related administrative activities to ensure tasks were completed on time.
As Operations Officer LAISK
• Interacted with patients for collation of feedback on quality of care; highlighted major issues to decision makers in the organization.
• Liaised with doctors and patients regarding finalization of dates for surgeries; communicated the same to the staff involved in the surgery.
As Client Services Coordinator
• Maintained patient schedules and handled confirmation and cancellation of dates and appointment for patients with doctors; depending the availability of either.
• Followed up on automated reply messages from patients to be identified with doctors.
• Answered and redirected phone-calls and queries promptly.
technical support