Branch Manager
Arab National Bank
مجموع سنوات الخبرة :18 years, 7 أشهر
Branch Manager
The bank offers domestic and international banking services for primarily commercial but also growing retail segments of the Saudi Arabia market, including Shariah compliant services.
Designation Chronology:
• Mar '10 - Present: Customer Service Supervisor
• Aug '08 - Mar '10: Customer Service Officer
Responsibilities: - As Customer Service Supervisor
• Serving as a focal point for the resolution of all customer problems, answering their queries and facilitating all counter operations to meet diverse customer needs.
• Working in collaboration with the Branch Manager to bring in new customers, raising bank deposits and targeted balances, controlling cost and ensuring branch profitability as per standards envisaged.
• Monitoring provisions of daily cash inventory, status of customer requests, formulating internal reports on a monthly basis as required for strategic interpretation.
• Providing vital feedback and recommendations on client preferences and service issues to branches to enable proactive service management.
Responsibilities: - As Customer Service Officer
• Ensured optimum service levels at all times, resolved customer grievances, provided information and devised ways to eliminate service bottlenecks.
• Supported customer decision making process on suitability of various products and services to existent needs in addition to providing all round assistance.
• Formulated various accounting, compliance and remittance reports as required by the company at different times for different purposes.
• Maintained a strict watch on the transactions carried out in the premises, kept records of transacted volumes and periodically verified the same to avoid misappropriation.
The hotel is one of the premier hospitality venues favored for business and leisure alike across the Kingdom.
Responsibilities:
• Managed day-to-day functions of all matters pertaining to visa relations, processed residency permits, labor contracts, applications and renewals for guests in compliance with Saudi Labour Law.
• Liaised with all government departments and intermediaries in addition to keeping abreast of latest changes in legal framework.
• Recommended changes to optimize current operational processes in light of market conditions and assumed responsibility for guest residence formalities.
• Arranged visas for expatriates and their families, collected all appropriate documentation, organized travel visas for employees as required in addition to responding to employee queries on labor related matters.
• Ensured that all visa, medical and labor permits are up to date and arranged for timely renewal, thus eliminating all hassles associated with the process.
• Assumed responsibility for all other PR functions and served as official representative of the hotel throughout the Kingdom.
The hospital was opened in 1978 and is part of the Medical Services Department (MSD) of the Ministry of Defense and Aviation, KSA.
Responsibilities:
• Managed all internal and external calls within the hospital premises, prioritized calls based on their importance and ensured that all messages were duly relayed to intended recipients.
• Routed calls across different departments of the hospital including the highly critical emergency room and confirmed that all calls are connected properly based on a prescribed system of extensions.
• Handled a complex switchboard comprising connections to various departments across the hospital, attended to and resolved queries in the most professional way possible.
• Endeavored to maintain a high standard of quality while attending, mitigating and responding to calls coming into or connected out of the hospital and following all rules of communication etiquette on the same.
• Ensured all call metrics are duly maintained, allowed personnel to track and keep records of number of calls placed, received or left unattended, as well as the way those calls were handled.
• Performed all other auxiliary administrative duties as required in addition to routine telephone coordination duties including message taking and transmission, call back requests and priority calls attendance.
Previous Professional Experience:
• April '00 - May '02: Receptionist, Naseem Al Zahraa Clinic
Key Training Attended: • Internship at the Department of Public Relations and Media, King Saud University. • Internship at the Department of Public Relations and Media National Guard Hospital for two months. • The Art of Modern Management • Dec 2007: Conference of Information Technology and National Security, Presidency of General Intelligence, Riyadh, KSA • Oct 2007: Nanotechnology Research in Universities, King Saud University