Technology Opreation Manager
Dallah AlBaraka
Total years of experience :19 years, 1 Months
Looking for a challenging position in a reputable company where I can use my technical expertise in network infrastructure, security, and management to the organization's advantage while also expanding my knowledge.
Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and
oversee live implementation.
• Responsible to align and update the Information Technology functions strategic goals.
• Conduct regular audits to ensure all frameworks and processes that have been integrated into the system are working
properly, efficiently and in accordance with the goals.
• Provides direction for the development of adequate policies and processes for the Information Technology function to
maintain efficient operational excellence to achieve.
• Orient business units and other application users on changes in network configurations.
• Oversight and responsibility for analyzing the business requirements of all departments to determine their technology
needs.
• Participate in post-delivery activities including tuning and customization, closure and handover.
Achievements:
• Actively participated in all phases of assigned projects including design, plan, execution and testing.
• Implemented Cisco Next-Generation Firewalls.
• Implemented Cisco Next-Generation Intrusion Prevention System.
• Implemented Cisco Wireless Controller and administrated Wireless LAN.
• Implemented Cyberome Firewalls, bandwidth management and user management.
• Implemented Sophos Firewalls and VPN.
• Designed and implemented network infrastructure projects using Cisco Technology, such as Cisco ISR Routers,
6500, 6800 series and 9000 series intelligent switching, Digital Network Architecture.
Initialize projects’ documentations, including HLD (High Level Design) and LLD (Low level Design).
• Recommend and develop new technology solutions, including IoT(Internet of things), for hardware, software, and
security.
• Direct and support the implementation of new software and hardware.
• Perform functional analysis and cost - benefit studies to determine proper allocation of resources.
• Design and Implement Network Infrastructure projects using Cisco Technology.
• Conducted Knowledge Session for customer and do handover after each project.
• Actively participate in all phases of Projects including design, plan, execution and testing.
Achievements:
• Successfully delivered multiple projects and participated in pre and post - delivery activities.
• Designed and implemented Network Infrastructure projects using Cisco Technology, such as Cisco 2960, 3850, 4510,
6500 and 6807, wireless controller and Access Points.
• Integrated data and voice for WAN, enabling routers to convert this information and connect to existing PBX.
• Manage business IT Network and new technologies with the data service provider.
• Manage the IT department, including directly supervising some employees, hiring certain members, and handling employee concerns and performance.
• Communicate with several upstream providers and vendors to restore, stabilize, and enhance the services provided.
• Perform the NOC (Network Operation Center) administration tasks and duties in accordance with the predefined KPIs, methods and procedures.
• Coordinate IT activities to ensure data availability and network services’ stability.
• Perform a live troubleshooting with customers and, if required, dispatch technicians to the premises and lead them through troubleshooting.
• Communicate with the technology team and other departments as collaboration requires.
• Provide several reports (utilization, incident outage, trouble ticket update) to improve the company’s quality of service.
• Oversee departmental finances, including budgeting and forecasting.
• Design and implement network infrastructure projects using Cisco technology and other technology vendors.
courses: CERTIFICATIONS: IT Service Management Certification • ITIL®IT Service Management #GR671167180AA • Project Management Professional. Juniper Certification • ERX-Router. Cyberome Certification • Cyberoam–Unified Threat Management. Riverbed Certification • Riverbed – WAN Optimization. Foundry Certification • Foundry Switch’s & Load Balancing. CISCO Certifications #11379592 • CCIP Certification, CCNP Certification. • CCNA R/S Certification, CCNA Wireless Certification • CCDA Certification.