Manager customer services and Logistics
Al Sumood Group Duabai, U.A.E.
Total years of experience :19 years, 2 Months
Scope of Work:
1) Customers Relationship Management.
2) Logistics Operations.
Detailed Job Responsibilities:
• Ensuring maximum customers' satisfaction while business dealing and routine exposure.
• Booking in deliveries and liaising with customers.
• Extensive follow up with customers from various production / manufacturing backgrounds throughout the U.A.E. getting full scale exposure to the shipping documentation like Bills of lading, L.C.s, C.O.O. certificates D./O. and gate passes etc. and catering to the clients' specific demands on the respective nature of their businesses.
• Communicating efficiently and effectively with the clients and responding to their requirements.
• Planning, Organizing and controlling the complete logistics function of the company.
• Managing a fleet of over 100 truck trailers by allocating them business trips.
• Planning routes and load scheduling for single, multi-drop deliveries.
• Booking sub-contractors and ensuring they deliver within agreed terms.
• Hand ling customers' Sea Freight / Air Freight / Land Freight inquiries and business development.
• Dubai Municipality clearance, FIRS, Customs Clearance, E-Mirsal 2 bill of entry preparation.
• Providing freight forwarding solutions to customers for shipping, import and export via sea.
• Offering collective service to customers for door to door shipping solutions.
• Making sales calls/visits to expand customer base.
• Complete Customs Clearance documentation via eMirsal2 Dubai customs.
• Ensuring to complete all documentation in regards to above business activities.
• Ensuring best possible customer service levels.
• Coordination with Government agencies like ADPC, ADAT etc. for necessary documentation and certifications.
• Looking after full import function to U.A.E. for transport vehicles.
• Communicating with the suppliers in Spain, U.S., Chinese and Swiss markets.
A joint venture of Korean shipping giant STX Pan-Ocean and Three Star Shipping Group Pakistan. Primary business function is ship chartering for dry bulk cargo shipping. Job duties include;
• Lead team of 06 members handling shipping services for dry bulk cargoes from handy-size to Pana-max volume being traded worldwide. Said cargo may contain grains, urea, fertilizers, coal, hazardous and non-hazardous chemicals, sugar, cement, minerals, Agri-products, steel, scrap, etc.
• Primarily managed planning and controlling for the group.
• Analyzed alternative cargo vessels and offered shipment charterers competitive freight rate on per metric tons basis.
• Fostered good working relations with cargo owners, charterers with vessels or ships and other third party dealing with the company by constant communication and coordination with the same.
• Kept abreast with vessels availability in different regions around the globe by constant communication with international ship brokers and owners.
• Coordinated with various load/discharge international ports through shipping agents to keep track of complete pertinent information like SW/FW draft, loading/discharging rate, methods of different cargoes on ports, ship arrival restrictions, estimate of port disbursement account or other related expenses, weather, ship congestion status at arrival, etc.
• Acquired extensive and full scale exposure in writing international corporate correspondences for various issues and concerns related to logistics operations.
• Drafted legal agreements with ship owners and cargo charterers. Accordingly sealed said agreement after identification and duly acceptance of responsibilities of each party involved.
A container shipping line which is a subsidiary of a multinational company NYK Group fil. Japan.
• Managed essential documents and processing thereof for all activities correlated to company’s logistics activities: Pakistan Customs manifestation and its amendments via PaCCS, EIGM, EPASS, etc;
• Container/cargo record keeping of different loading ports ensuring flawless discharge at Karachi or Bin Qasim Port;
• Imports documentation for NYKs’ Pure car carrier or RORO vessels calling Pakistan.
• Handling international business correspondence with companies and various load/discharge ports worldwide.
• Handling documentation department's transactions with container terminals in Pakistan such as QICT, KICT, PICT, PKQFS, PAK SHAHEEN CT, etc.
• Dealing with local corporate accounts like Honda Atlas, Pak Suzuki, Toyota Indus Motors and local level freight forwarders.
• Monitored bank guarantee based shipments where Bills of Lading are missing whilst addressing detention and security deposit refund issues.
• Closely worked with P & I club agents and surveyors in addressing consignee/customers’ cargo claim issues.
• Monitoring issuance of Delivery Orders, gate passes to customers smoothly.
• Utilized NYK’s Global ERP system OSCAR for reports and data screening.
• Gained comprehensive knowledge in company’s global ERP application - OSCAR.
Administered purchasing of raw materials from Grain Market and delivery thereof to the mills area.
Coordinated with government agencies for documentation, fulfillment of legal formalities, submission of needed papers and other
related issues pertaining to logistics activities of the company.
Handled completion of required documents and procedures pertinent to organizations registration as well as in compliance to
statutory policies
1) Three Months Internship in the PICIC Commercial Bank Pakistan 2) Three months internship in the PTCL Pvt. Ltd. Karachi Pakistan.