Head of ADA IT team in Puplic transport project.
Arriyadh Development Authority
Total years of experience :28 years, 8 Months
participate on IT related subjects, evaluate proposed solutions, held IT workshops, start, manage and admin IT operations and maintenance contracts.
Designation Chronology:
• March 1997 - June 1999: Users’ Support.
• June 1999 - August 2008: Users’ Support Chief.
• Since August 2008: System and Servers’ Manager.
Joined the organization as Users’ Support and moved up the career hierarchy and merited promotion to the position of Users’ Support Chief and then System and Servers’ Manager, through exceptional performance.
Highlights:
• Played a crucial role in upgrading entire gamut of technologies such as multi type of backup methods - tape, disk, deduplication etc., applied virtualization to business environment and initiated the concept of Private Cloud, MS Windows server 2012, Active Directory and Exchange 2013.
• Instrumental in migration of all the information of the accounts, rights and permission smoothly without any down time whilst renaming the Arriyadh Development Authority domain.
• Involved in the following projects :
- Project program of follow up of Riyadh Province project.
- King Abdulaziz transportation project in Riyadh.
- Content management for Arriyadh Development Authority.
Key Responsibilities:
• Handling a team of 4 engineers to ensure that all the systems - hardware/software and servers are operating efficiently by maintaining regular upgrades, establishing new system structures, monitoring server activity and auditing server security.
• Assembling, installing and providing premium services to users for systems - OS, messaging, creating backup and archive, administering user accounts and rights and permissions, installing network printers, servers and managing storage.
• Keeping close tabs on markets, current trends and regularly reviewing technological advancements while assessing them for technical, business and budget feasibility.
• Supervising installation of such systems and testing correcting problems to ensure zero down time, performing handover test and offering fundamental training for optimization of such software and systems.
• Interfacing with all levels of end users to prototype possible approaches to problems and translate raw data into informative information for management that effect the bottom-line.
• Scheduling preventive maintenance, rectifying troubleshooting problems and providing technical assistance while implementing ITIL standards to augment organizational efficiency.
• Administering an array of operational activities like managing IT contracts and projects, formulating budgets, acting as back-up engineer in addition to periodic reporting to line manager on regular basis.
• Liaising with internal IT resources and external entities, including government/ vendors/ partner organizations and continually modifying existent applications in view of evolving business needs and market requirements.
• Managing time schedules, technology and capital to meet technological growth needs on time and within budget with a strong focus on adhering to deadlines.
• Maintaining a strong working knowledge of products/services and respective marketplaces, including regulatory trends, competitor strategies, product growth, general economic conditions, and other relevant information to maintain and upgrade service.
Concurrently worked on projects as under:
• January 2008 - August 2008, Consultant Engineer at SAPAC - Riyadh and Makah.
- Conducted survey of the site and computed suitable designs, calculations, and identified all the IT infrastructure requirements to achieve technological superiority.
- Directed and provided technical assistance in effective installation and inspected performed modifications to ensure operational performance meets specified standards and regulations.
• February 2009 - June 2009, Consultant System Engineer at Geo Reference, Riyadh.
- Provided turnkey solutions as a member of a team that put a vision and structure for the Company Projects related to GIS and IT, to help other organizations benefit from Geographical information System.
Highlights:
• Proficiently handled application of Symantec Altirs solution for inventory and help desk system.
• Provisioned strong technical support to the president of Arriyadh Development Authority and explained in detail technical aspects of various applications/software.
• Made concrete contributions to team that represented the 2nd version of Digital basic Map for Riyadh city.
Key Responsibilities:
• Orchestrated set up of system, software, equipment, network and security systems, back up and system procedures in the organization from grass root level and thus augmented automation in the organization.
• Conducted survey and diagnosed hardware and software problems, computed suitable designs, calculations, selected appropriate systems and software suitable as per needs while moderated IT departments contracts and PO.
• Performed data backups and disaster recovery operations. Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware.
• Liaised with end system users to ensure that system and software are installed effectively, coordinated and updated the line managers on the status of projects undertaken.
• Inspected and maintained appropriate inventory levels required, ensured effective utilization, and thus, maintained costs as per allocated budget and reported variations if any.
• Directed and provided technical assistance to a team of 4 members, supervised activities concerned with usage of desktops, OS, applications, data, configure services, printers, plotters, scanners, network, security etc.
• Examined installed systems and directed modifications to ensure operational performance meets specified standards and regulations and thus, ensured technical superiority.
• Offered fundamental training for effective and optimum use of such systems and software installed. Assisted and resolved any troubleshoot problems arising thereof.
Highlights:
• Embarked the first inventory system on Arriyadh Development Authority and I was an active member of IT Equipment physical Management Project team.
• Demonstrated superior technical knowledge in resolving issues and upgrading computers, OS, printers, plotters, scanners, application, network connectivity while protecting data.
Key Responsibilities:
• Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications and all configurations.
• Rectified troubleshooting problems arising out of these equipment and provided technical assistance for any queries arising in day to day usage of such systems and equipment.
• Performed regular checks and carried out required up gradation of systems, hardware, software, networks to ensure effective performance of equipment installed.
• Developed and scheduled essential repairs and maintenance, conducted periodic upgrade and presented strategic guidance in utilization of these systems and ensured users’ satisfaction.
• Routinely updated the line manager and prepared reports determining inventory requirements and other information for all the devices related to the users or departments to avoid fall-outs.
• Operated master consoles in order to monitor the performance of computer systems and networks, and coordinated computer network access and use. Performed routine network start-up and shutdown procedures, and maintained control records.
Key Responsibilities:
• Installed and configured 12 node network extinction for Chamber of Commerce in Riyadh and effectively configured 300 computers and their peripheries in King Fahd Hospital in Khobar.
• Facilitated in installation of computers, OS, printers, plotters, scanners, application and network, instituted and exhibited knowledge and rendered premium technical and service standards.
• Performed handover test and commissioned to customers, offered elementary training for effective and optimum use of such equipment installed. Resolved any troubleshooting problems in an expedited manner.
• Presented strategic inputs in formulations of new and development of existing procedures, systems, products of the organization to ensure maximum efficiency and minimize expenditure.