Abegail Abacan

- Handled end-to-end HR operations including recruitment, onboarding, contracts, and HR documentation
- Managed employee records, attendance, leave, and ensured compliance with UAE Labour Law
- Coordinated payroll processing
- Addressed employee relations, queries, and disciplinary support
- Coordinated visa, Emirates ID, medical insurance, and MOHRE/GDRFA transactions
- Processed end-of-service benefits, final settlements, and HR reports

- Delivered exceptional customer service via phone, email, and
chat, addressing inquiries, concerns, and complaints promptly
and professionally
- Served as the first point of contact for patients, families, and
clinicians, delivering compassionate and efficient customer
support
- Managed and resolved customer issues with empathy and
efficiency, achieving high satisfaction scores (CSAT) and first-call
resolution rates
- Scheduled, confirmed, and managed patient appointments for
services such as physiotherapy, podiatry, hand therapy,
optometry, and audiology
- Answered patient inquiries regarding services, treatment plans,
referrals, insurance coverage, and billing procedures
- Coordinated with clinical and administrative teams to ensure
smooth service delivery and patient experience
- Maintained detailed records of customer interactions using CRM.
- Provided product and service information clearly, contributing to
upselling and customer retention
- Collaborated with cross-functional teams (sales, billing, technical
support) to ensure seamless service delivery
- Contributed to team KPIs by consistently meeting targets for
response time, resolution time, and quality assurance

- Tender Management: Identify and monitor relevant tender
opportunities (government & private sector); prepare, compile,
and submit tender documents in compliance with all
requirements and deadlines.
- Procurement Support: Source reliable suppliers/vendors,
evaluate quotations, support in price negotiations, and assist in
finalizing purchase orders based on quality and cost.
- Registration & Prequalification: Handle company registration
and pre-qualification with clients, contractors, and authorities;
maintain updated records of licenses, certificates, and
compliance documents.
- ISO & Compliance: Support implementation and monitoring of
ISO 9001 and other HSE standards; conduct internal audits,
help close non-conformities, and ensure policies align with
regulatory standards.
- Contract Management: Draft, review, and revise manpower
supply contracts, subcontracts, and SLAs; coordinate with
legal or management to address risks, indemnities, and
disputes.
- Developed, implemented, and maintained internal policies and
procedures to ensure compliance with zapplicable laws,
regulations, and industry standards
- Monitored and audited company operations to identify and
mitigate compliance risks
- Ensured organizational adherence to local and international
regulatory frameworks (e.g., AML, GDPR, ISO standards)
- Conducted due diligence checks for new clients, candidates,
and vendors in line with AML and KYC policies
- Spearheaded the development of a compliance checklist used
across all client engagements, improving audit readiness and
reducing documentation gaps
- Successfully passed external audits from government
authorities (MOHRE, Free Zone Authority, and External
Auditors) with zero non-conformities
- Collaborated with senior management and legal teams to
assess compliance risks and implement corrective actions
- Prepared and submitted timely compliance reports to
regulatory authorities and management
- Liaised with legal counsel and external auditors during
inspections or legal assessments
- Delivered compliance training and awareness programs to
employees across departments
- Maintained up-to-date knowledge of regulatory developments
and advised leadership on necessary policy updates
- Acted as the point of contact for regulatory bodies and
facilitated audits or inspections
- Ensured third-party vendors and partners comply with
contractual and legal obligations

Manage end-to-end recruitment processes: scheduling
interviews, collecting candidate documents, and
coordinating onboarding formalities.
- Support in processing leave applications, attendance
tracking, and HR-related documentation.
- Assist in visa processing, labor card applications,
renewals, and cancellation through MOHRE and GDRFA
portals.
- Oversee office administrative functions: facilities, asset
tracking, stationery, utilities, and maintenance
coordination.
• Provide high-level administrative support to senior
executives, including calendar management, meeting
coordination, and travel arrangements.
• Oversee day-to-day administrative operations to ensure
smooth office functionality.

• Supervise daily operations of both accounts (billing/
telesales) teams to ensure targets are met.
• Monitor agent performance, provide coaching and
support, and conduct regular team evaluations.

- Provide professional and timely assistance to Telstra
customers via phone, chat, or email regarding
mobile, internet, and billing inquiries
- Identify sales opportunities during service
interactions and convert them into successful
transactions.