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Abhik Das, L3 Support

Abhik Das

L3 Support·Informatic

India

Bachelor's degree, Information Technology

Work experience

Total years of experience: 20 years, 7 months

L3 Support

October 2017 - Present

Informatic

India

October 2017 - Present

Project
Entel BOT
Customer
Entel (Chile, Peru)

Company industry:
IT Services
Job role:
Information Technology

Report Developer

February 2017 - September 2017

Sprint Corporation

United States

February 2017 - September 2017

Tableau Desktop 10

Company industry:
Telecommunications
Job role:
Information Technology

Report Developer

June 2016 - January 2017

Customer T-Mobile

United States

June 2016 - January 2017

Tableau Desktop 8.0

Job role:
Information Technology

ETL Developer

July 2015 - June 2016

T-Mobile

United States

July 2015 - June 2016

Informatica, Oracle, Shell Script
Description
AuxDB is an auxiliary Data warehouse system from various sources including BSCS. Data modelling to end to end ETL was the main focus area.
Roles
•Understanding and analysis of client’s requirement.
•Data modelling for AUXDB DataMart.
•Developing and maintenance of various ETL workflows.
•Deployment and Troubleshooting.
•Attending client meetings to clarify or update the business requirements and delivering Reports accurately.
•UAT and Data Quality Test

Company industry:
Telecommunications
Job role:
Information Technology

BI DWH - Report Developer

November 2014 - July 2015

November 2014 - July 2015

SAP Business Objects
Description
Developing and maintenance of Data various standard and customized Extracts, Reports for 4 different customers from MSDP Universe (Data warehouse).
Roles
•Understanding and analysis of client’s requirement.
•Developing Web Intelligence Reports from the MSDP Universe.
•Developing Reports using Dashboards, various charts in Design studio as per customer requirement.
•Attending client meetings to clarify or update the business requirements and delivering Reports accurately.
•Formatting and Decorating the Reports, Dashboards as per client’s need.


Project
CBiO 4.0 Implementation and BSCS Migration
Customer
Grameen Phone, Bangladesh

Job role:
Other

Developer

February 2014 - November 2014

BSCS Migration Team

February 2014 - November 2014

Oracle PL/SQL, Unix shell script
Description
This an implementation project of the Ericsson Billing and charging system CBiO for the Customer GP and BSCS System Migration i.e. Upgradation from BSCS IX R2 to IX R4.
Roles
•To Develop a Migration Plan and Participate in the meetings with Customer and Relevant Teams like IT Infrastructure, Configuration, Operations, Testing involved in the System Migration.
•Mapping of the Customer, Contract and configuration Tables of BSCS IX R2 and IX R4.
•To Develop PL/SQL Packages and Shell Scripts for the Migration of Interconnect and Billing System (BSCS)into CBiO 4.0 according to the plan.
•Do the Unit testing of the Completed Codes.
•Interact with Testing team and configuration team while SIT is going on.
•Solve or troubleshoot the bugs raised during the testing phase and modification of the codes as per need before the go live.


Project
Ericsson Infosphere & Netezza Project
Customer
Ericsson, Sweden

Job role:
Information Technology

Admin

July 2013 - January 2014

IBM

United Arab Emirates

July 2013 - January 2014

Netezza

Company industry:
IT Services
Job role:
Administration

Cognos Developer

January 2013 - June 2013

January 2013 - June 2013

Cognos, Oracle, PL/SQL

Job role:
Information Technology

Report Developer

September 2012 - December 2012

September 2012 - December 2012

SAP Business Objects
Description
MSDP is an internal Project of Ericsson. I worked in the complete BI Solution for its Telecom Clients.
Roles
•Developing Web Intelligence Reports from the existing Universe.
•Attending client meetings to understand the business requirements and delivering Reports accurately.
•Formatting and Decorating the Report as per client

Job role:
Information Technology

Application Support Consultant

July 2009 - August 2012

Gulf Computers LLC

India

July 2009 - August 2012

Company industry:
IT Services
Job role:
Information Technology

Application Support Consultant

July 2009 - August 2012

Etisal

India

July 2009 - August 2012

Sun Solaris (UNIX), Oracle 10G, PL/SQL
Description
Etisalat has its own customized service provisioning system for wired and wireless products named CBCM: Corporate Billing and Customer Management. CBCM effectively and efficiently integrates and manages all the business Modules. Business Modules of CBCM includes Service and Order Handling (SOH), Mediation Device Interface (MDI), Customer Management System (CMS), Payment (PAY), Billing and Invoicing (BIL), Credit Control (CRC), Rating and Discounting (RAD), Work Force Management (WFM), Reports etc.
Roles
Operations and Application Support Activities
•Application and Operation (OSS) Support for CBCM.
•Analysing L2 Tickets, solving the issues and managing Tickets.
•Writing various SQL, PL/SQL, Unix Shell script for Development and Production environment.
•Develop ETL and Reporting Systems for specific needs.

Projects with IBM:

Project
Bharti Airtel Project
Customer
Airtel India

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

IT Executive

November 2006 - July 2009

KKINET Solutions

November 2006 - July 2009

Company industry:
IT Services
Job role:
Other

IT Executive

November 2006 - July 2009

November 2006 - July 2009

Unix, Oracle, Arbor Kenan
Description
Airtel, the Largest Cellular Service provider in India, outsourced its IT to IBM. IT Services include Postpaid Billing, CRM, Configuration, Mediation, Rating, Service Provisioning, MIS, and Infrastructure etc. IBM - IT Team spread in all Telecom circles in India for on Site Business Support and IT Operations. Circle and Central IT Team, work together to solve issues and provide onsite production support.
Roles
CDR (CALL DETAILS RECORD) DATA WAREHOUSE
•Creating Database, Tablespace, allocating data files. Creating Tables, Partitioning, Indexes.
•Managing users and groups.
•Monitoring the Tablespace, add data files to the tablespace, altering of tablespace size.
•Taking Back of Tables and Databases, Restoration of Tables and Databases.Monitor Server space for CDR loading. Future Capacity Planning for Data warehouse.
•Writing various PL/SQL, Unis Shell Script on ad-hoc basis.

KENANBILLING PRODUCTION AND OPERATION SUPPORT (KENAN BP/FX)
•Performa or Test Bill Generation of a Bill Cycle for every rate plans provided by Revenue Assurance Department (RAD) of Airtel.
•Analyze if any discrepancies or issues are there for the Performa Bill with the rated CDR values in Database Level.
•We track the CDR Rating status in Production database tables and solve Rating Issues with RAD (Airtel) and Rating Team (Central IT - IBM).

MANAGEMENT INFORMATION SYSTEM (MIS)
•Using UNIX shell script we automate the checking and uploading of files from Billing Database (Kenan) to Local Database for Circle Operations and Report Generation for the Business Users.
•Write new SQL, PL/SQL UNIX Shell Scripts and modifying existing scripts according to Certain Technical or business needs.
•Daily/Monthly/Ad hoc/Bill Cycle wise Report generation from Billing Database / Local Database/


Projects with KKINET Solutions:

Project
Distributor and Inventory Level Application Software
Customer
Distributors of FMCG like Dabur, J&J Etc.

Job role:
Other

Software Developer

December 2005 - November 2006

Tableau Certification from Udemy

December 2005 - November 2006

Business Objects (Internal)
Cognos (Internal)
Oracle Data Integrator (ODI 12c) (Internal

Job role:
Information Technology

Application Developer (Trainee)

December 2005 - November 2006

December 2005 - November 2006

Visual Basic 6.0 and Oracle

Job role:
Information Technology

Senior Solution Integrator

September 2012 -

Ericsson India Global Services Pvt Ltd

India

September 2012 -

Company industry:
Telecommunications
Job role:
Information Technology

Education

West Bengal University of TechnologyNarula Institute of Technology

January 2005

January 2005

Bachelor's degree, Information Technology

India

Skills

Analytics

Expert

Data Warehouse Architecture

Expert

Informatica

Expert

Business Objects

Expert

Tableau

Expert

BILLING

Expert

BUSINESS INTELLIGENCE

Expert

BUSINESS OBJECTS

Expert

CUSTOMER RELATIONS

Expert

DATA WAREHOUSING

Expert

ORACLE

Expert

REPORTS

Expert

TELECOMMUNICATIONS

Expert

Analytics

Expert

Data Warehouse Architecture

Expert

Informatica

Expert

Business Objects

Expert

Tableau

Expert

Languages

English

Expert

Hindi

Expert

Bengali

Native Speaker

Training and Certifications

Training
Tableau
Udemy
Oct 2017