Total Years of Experience: 6 Years, 10 Months
February 2021
To Present
Back-Office support Team lead
at Malomatia
Location :
Qatar - Doha
- Managing employee performance, including conducting performance evaluations and
providing feedback to employees.
- Developing and implementing new training programs as needed to support department
goals
- Managing work schedules and overtime hours for the team, making sure that all shifts are
covered.
- Investigate and handle complaints escalated by the Ministry of Communications and
Information Technology.
- Reviewing incoming calls or chats to determine how best to respond to customer inquiries.
- Monitoring call center activity to identify opportunities for improvement or resolve
problems in real-time.
providing feedback to employees.
- Developing and implementing new training programs as needed to support department
goals
- Managing work schedules and overtime hours for the team, making sure that all shifts are
covered.
- Investigate and handle complaints escalated by the Ministry of Communications and
Information Technology.
- Reviewing incoming calls or chats to determine how best to respond to customer inquiries.
- Monitoring call center activity to identify opportunities for improvement or resolve
problems in real-time.
July 2020
To January 2021
Back Office Support Executive
at malomatia
Location :
Qatar - Doha
. Escalate customers' complaints/ requests to the Ministry of public health's relative
departments.
. Maintain customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving their concerns.
. Follow-up with the customers to ensure service delivery.
departments.
. Maintain customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving their concerns.
. Follow-up with the customers to ensure service delivery.
January 2020
To June 2020
Customer Service Representative
at Malomatia
Location :
Qatar - Doha
• Handling inbound/Outbound calls and achieving high satisfaction ratings through proactive one-
call resolutions of customer issues.
• Documented and detailed calls and complaints using the MOTC system and book appointment
for patients In MOPH system.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards,
and achieve a target of 120 calls per day.
call resolutions of customer issues.
• Documented and detailed calls and complaints using the MOTC system and book appointment
for patients In MOPH system.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards,
and achieve a target of 120 calls per day.
May 2017
To December 2018
WEB DEVELOPER
at freelancer
Location :
India - Hyderabad
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