Product Owner for UAE client
Loyalty Juggernaut Inc.
Total years of experience :8 years, 4 Months
• Led the development and launch of a multi-phase loyalty feature used by over 4.7 million users in the first year for a UAE client.
• Developed structured partner engagement approach, conducting research to identify and effectively engage key stakeholders. Collaborated with senior management to align partnership goals with organizational objectives.
• Led partnership negotiations, ensuring compliance with contractual guidelines and financial parameters.
• Oversaw AI churn prediction feature implementation, resulting in a 12% increase in LTV and 15% increase in engagement.
• Captured requirements for analytics, reporting, and dashboarding on AWS.
• Scheduled 3 major product deployments in conjunction with the backend team.
• Launched multiple features including a feedback loop that raised NPS by 10 points and increased customer retention.
• Piloted training sessions to stakeholders on new features, increasing feature adoption rate by 40%.
• Introduced weekly and monthly updates to stakeholders, improving stakeholder satisfaction by 50% and decreasing escalations.
• Logged in 100+ bugs as part of sanity check and client communication, resolving all and keeping clients posted on progress.
• Led a 7-member team, developed Go-To-Market (GTM) strategies, and onboarded 5 clients, totaling SGD 250K in revenue.
• Contributed to the launch of a new platform feature that attracted 10, 000 active users within the first three months.
• Accelerated customer engagement rates by 15%, raising the Net Promoter Score (NPS) from 40% to 60%.
• Conducted research and crafted 7+ user stories to prioritize key feature development
• Managed end-to-end implementation, tracking, and measurement of marketing campaigns for Google.
• Conducted comprehensive campaign optimization, including keyword analysis and research.
• Provided strategic recommendations to improve campaign performance and drive results.
• Achieved a 15% increase in sales productivity, resulting in revenue growth of $450K.
• Enhanced employee satisfaction by 25% and reduced employee turnover by 5% through benefits plan restructuring.
MBA