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Abhisek Kumar Vadada, Sr. BMC Remedy ITSM Consultant

Abhisek Kumar Vadada

Sr. BMC Remedy ITSM Consultant·Al Masar Recruitment Services

United Arab Emirates

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 20 years, 1 months

Sr. BMC Remedy ITSM Consultant

July 2017 - Present

Al Masar Recruitment Services

Abu Dhabi, United Arab Emirates

July 2017 - Present

BMC Remedy ITSM, BMC Analytics and BMC Dashboards administration
Responsibilities : Customer is a government entity of UAE Government and is into
Resume Abhisek Kumar
Page 3 of 8
surveillance.
I’m involved in leading projects/initiatives apart from my BAU technical
work.
The new Projects/initiatives that I’m currently working on are - 1) ARS &
ITSM upgrade to 9.1.03 and 2) ITSM 9.1.03 implementation for the
customer on public network.
I’m also a
Company industry:
Private Security Services
Job role:
Information Technology

Solution Architect

April 2017 - June 2017

Quintica Gulf IT Services LLC

April 2017 - June 2017

Job role:
Information Technology

BMC Remedy ITSM

November 2014 - October 2015

ADMCC

Abu Dhabi, United Arab Emirates

November 2014 - October 2015

Company industry:
IT Services
Job role:
Information Technology

Engineer

December 2014 - September 2015

2015 ATS Group Limited

Abu Dhabi, United Arab Emirates

December 2014 - September 2015

Company industry:
IT Services
Job role:
Engineering

TechMahindra

July 2013 - October 2014

Tech Mahindra Limited

Bengaluru, India

July 2013 - October 2014

operations
Company industry:
IT Services
Job role:
Information Technology

Consultant

December 2010 - May 2013

BMC Software India Pvt. Ltd

Abu Dhabi, United Arab Emirates

December 2010 - May 2013

ITSM & SRM 8.0 implementation customization/extensions and integrations
with 3rd
party tools.
Responsibilities : As a Senior ITSM consultant, my involvement here was right from workshops
through technical go-live.
It was a green-field implementation involving multiple BMC and third-party
products. I was involved in technical workshops, gathering requirements,
solution design, installations, Configurations & Customizations of ITSM
modules and integrations with iBRSD, AD, BAO, IPSoft and Custom
Applications. I was also involved in planning and coordinating UAT with all
the vendors and ITSM user trainings.
Project #8
Title : Service Catalogue Migration - Walmart
Company industry:
Software Development
Job role:
Information Technology

Software Engineer

October 2009 - August 2010

CSC

Bengaluru, India

October 2009 - August 2010

Enhancements and ARS 7.5/ITSM 7.6 upgrade.
Responsibilities : I was a senior Remedy developer here. I was involved in implementing new
changes into the system resulted out of new requirements in Incident,
Change Management and SRM.
I was also involved in ARS platform and ITSM in-place upgrade from 7.1 to
Resume Abhisek Kumar
Page 7 of 8
7.5. The customizations had to be moved manually into the new systems
after the upgrade. Not to forget that there are architectural differences
between these versions apart from the fact that ITSM was hugely
customized. Since it is a native approach, a cautious and controlled
upgrade was planned amongst different environment keeping each other as
reference environment.
Project #13
Title : BMC Remedy ITSM Implementation - NXP Semiconductors/TCS
Company industry:
IT Services
Job role:
Information Technology

Asst System Engineer

May 2007 - September 2009

TATA Consultancy Services

Abu Dhabi, United Arab Emirates

May 2007 - September 2009

Remedy implementation and customisation according to business
requirements.
Responsibilities : This project had multiple vendors integrating their systems to the
customer’s centralized Remedy system. As part of this project I was at
client location in the Netherlands to provide demoes and gather
requirements. The project was implemented from off-shore though. I was
responsible for designing a standard solution from Remedy side for a bi-
directional integration, which in this case was a standard Remedy
Webservices for publishing and development for consuming the vendor
Webservices. I was involved in customizations as well to cater to
customer’s internal requirements. I was responsible for the co-ordinating
the UAT and end-user trainings.
Project #14
Title : BMC Remedy ITSM Implementation - SanDisk
Company industry:
IT Services
Job role:
Information Technology

IT Consultant (Information Technology Consultant)

October 2005 - April 2007

Logica CMG

Abu Dhabi, United Arab Emirates

October 2005 - April 2007

has a managed services model and offers BMC Remedy as SAAS
to its customers. New customers have to be on-boarded and made able to
use the application.
Responsibilities : My role was to on-board new customers onto BMC Remedy which was
customized for multi-tenancy. Not to forget that 5.1.1 did not have out-of-
Resume Abhisek Kumar
Page 8 of 8
box multi-tenancy functionality. I was involved in configuration of
foundation data and SLAs for new customers.
Company industry:
IT Services
Job role:
Information Technology

Software Tester

August 2004 - September 2005

JAIS Computer Systems

Kolkata, India

August 2004 - September 2005

Company industry:
IT Services
Job role:
Information Technology

Education

Biju Patnaik University OfTechnology

August 2004

August 2004

Bachelor's degree, Mechanical Engineering

India

.,

Intermediate Board

January 2000

January 2000

High school or equivalent,

United Arab Emirates

.,

January 1998

January 1998

High school or equivalent,

Qualifications: Degree and Year University / Board Major and Specialization

Skills

IT Service Management
Expert
IT Service Management
Expert
IT Project Management
Expert
IT Project Management
Expert
BMC Remedy
Expert
BMC Remedy
Expert
ADOBE GO LIVE
Expert
ADOBE GO LIVE
Expert
ANÁLISIS DE REQUISITOS
Expert
ANÁLISIS DE REQUISITOS
Expert
APPROACH
Expert
APPROACH
Expert
ASSET MANAGEMENT
Expert
ASSET MANAGEMENT
Expert
DESIGN
Expert
DESIGN
Expert
GOVERNMENT
Expert
GOVERNMENT
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PAGE
Expert
PAGE
Expert
PUBLICIDAD
Expert
PUBLICIDAD
Expert
SHELL SCRIPTING
Expert
SHELL SCRIPTING
Expert
UPGRADES
Expert
UPGRADES
Expert
IT Service Management
Expert
IT Service Management
Expert
IT Project Management
Expert
IT Project Management
Expert
BMC Remedy
Expert
BMC Remedy
Expert

Languages

English
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