Key Account Manager
Optasia (Formerly known as Channel VAS)
Total years of experience :16 years, 1 Months
• Establish productive and professional long-term relationships with stakeholders at all levels.
• Coordinate the involvement of company personnel, including service, technical support, finance, marketing, and management resources, in order to meet account performance objectives and customer’s expectations.
• Optimize service performance
• Monitor the market trends to gain edge over competitors.
• Reporting and Data analysis.
• Proactively lead a joint company-strategic account planning process that develops mutual
performance objectives and financial targets
Drive solutions-orientated efforts that address the customer situation
Achievements:
• Heading a digital lending portfolio in excess of USD 150 Mil
• Serving 4 Mil + Unique users
• Locate new channels for revenues.
• Improve existing services
• Manage and motivate all departmental staff and ensure a positive, encouraging and effective working environment.
• Provide relevant information to the department in a timely manner.
• Provide support in tasks that are directly related to client.
• Review & Approve communication details that are to be shared with respective clients
• Proposals and documentation for the services and VAS Product designing.
• Presenting Products in front of clients.
• Liaison between departments of eConceptions and Clients.
• Ensure and maintain service quality.
• Work on the evolution of VAS services.
• Prepare product related forecasts, reports and follow-up on the product performance
• External Communication with 3rd party vendors, content providers
Achievements:
• Launched Voiler with Ufone
• Launched Food Court with Ufone & Telenor
• Launched Language Learning, Science Lab, , Kismat Konnection with Zong
• Launched Rozgaar with Jazz
• Launched Bizstore with Telenor, DU and Ooredoo
• Manage business development opportunities for mobile Internet business and telecom VAS (Value-added-service) to expand the business footprint and volume.
• Act as a sales engagement adviser to local / regional team to develop compelling business solutions.
• Own the overall responsibility of market trends analysis to identify potential threats, areas of opportunity, competitor's strategy to decide the next logical move(s) in business expansion.
• Contributing to the innovation of VAS.
Achievements:
• Launched MyStatus, NotifyMe with Jazz
• Launched UKasauti with Ufone
• Launched Collect Call with Warid (Now Jazz)
• Lead the planning and implementation of Project and Project staff.
• Define project tasks and resource requirements
• Develop full scale project plans and execute plans as per set project timelines
• Manage project budget and project resource allocation
• Provide direction and support to project team
• Present reports defining project progress, problems and solutions
• Project evaluations and assessment of results to change the processes if required.
Achievements:
• Maintain outages of Telenor cell sites at any given time under 20.
• Improved TCH availability from 85% to 95% on average of South-II region
• Introduced a new mechanism of tracking consumables requirement and actual installation in the field.
• Introduced Forecast Mechanism for fuel and consumable consumption based on type of Electricity supplied on site to reduce OPEX.
• Participate in developing and increasing business within Key Accounts.
• Interact with a broad level of Key Accounts’ officials including, top executives.
• Maintain a high level of exposure within my designated accounts for prospective business and helping them identify opportunities to leverage themselves in the market.
• Providing feedback to Managers and EVP Carrier Services on changing market conditions, including trends in the competitions,
• Produce competitive market analysis on all competitors’ products and services to analyze their strength and weakness.
Achievements:
• NTC: Increase of IP Bandwidth from 2 Mbps to 2 x STM-1 capacity. Increase in sale of WLL connections from 2500 to 15, 000 active connections.
RedTone: Increase of IP Bandwidth from 2 Mbps to 650 Mb capacities
• Ufone: Sale of V-Sat services and IP Bandwidth. Introducing of BB package to increase broadband sales and revenue.
• P.A.F: Dark Fiber lease agreement between all the major Air force bases.