Abir Mahmoud

Senior Employee Relationship Manager at Dubai Cares

• United Arab Emirates - Dubai
• My current job since June 2009

-Manage the end-to-end Organization’s Performance Management
-Manage Employee Training needs for the entire organization
-Review the Organization’s HR policies to comply with UAE Labour Law
-Implement Dubai Cares Manpower Plan based on the approved Manpower budget
-Manage and handle the recruitment process beginning with sourcing candidates to successful on-boarding of new joiners
-Source and evaluate recruitment agencies
-Responsible for evaluating medical insurance providers annually and act as the Single Point of Contact (SPOC) for all medical insurance related issues

December 2013- September 2017
Employee Relationship Manager

Promoted to handle performance appraisal for the entire organization and to handle employees training and self-development.
-My responsibility was to analyze employee needs to achieve the organization goals and evaluate the suitable training for their self-development and career progression.

Major Achievement:
Saved 60% cost of the assigned budget for training


June 2009 - December 2013
Senior HR Officer

-Managed the on-boarding process for all new joiners
-Prepared and executed the monthly payroll process for the organization
-Key member in the task force team set to develop the HR Policy, Employee Manual
-Handled the UAE National Pension Plan
-Maintained employees’ files and data to have accurate and most up-to-date personnel information & HR documents
-Migrated all employees’ data (payroll, personal data) to Menatec HR Management System from 2007 to 2009
-Created employee satisfaction surveys and performance appraisals on Menatec
-Prepared job descriptions
-Managed the internship program to support Dubai Cares departments
-Managed the “Exit Procedure” for all resignations which includes conducting exit interviews, monitoring attrition rate and providing feedback to senior management on preventive actions
-Handled all HR communication

Major Achievements:
Set-up the HR department by preparing HR policies and procedures and implemented a new HR system.