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abir rahmouni, Customer Service agent

abir rahmouni

Customer Service agent·M. H. Alshaya Company

Kuwait

Diploma, Vocational training of Hotels Management

Work experience

Total years of experience: 18 years, 7 months

Customer Service agent

July 2018 - Present

M. H. Alshaya Company

Al Kuwait, Kuwait

July 2018 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Agent

July 2018 - Present

Alshaya Group

Al Kuwait, Kuwait

July 2018 - Present

• Handle customer inquiries and complaints professionally across multiple channels
• Ensure high customer satisfaction and brand loyalty
• Follow company service standards and KPIs
• Support team objectives and operational efficiency

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

sales associate

October 2012 - July 2018

Victoria secret Alshaya Group.

Al Kuwait, Kuwait

October 2012 - July 2018

Company industry:
Retail & Wholesale

Senior Sales Associate

October 2012 - July 2018

Victoria’s Secret – Alshaya Group

Al Kuwait, Kuwait

October 2012 - July 2018

• Delivered premium customer service aligned with brand standards
• Achieved and exceeded sales targets
• Assisted customers with product selection and fitting
• Supported inventory control and visual merchandising
• Trained and supported new team members

Company industry:
Retail & Wholesale
Job role:
Sales

Technical Assistant

October 2010 - July 2012

STREAM Call Center

Tunis, Tunisia

October 2010 - July 2012

• Provided technical support and solutions to customers
• Diagnosed and resolved product and service issues
• Maintained accurate customer records

Company industry:
Telecommunications
Job role:
Engineering

Technical Assistant

March 2010 - October 2010

Teleperformance - Tunisia

Tunis, Tunisia

March 2010 - October 2010

in Call Center ײ Téléperfomance ײ .

Company industry:
Call Centers & Customer Care Outsourcing

Technical Assistant

July 2009 - October 2010

Call Center STREAM.

Tunis, Tunisia

July 2009 - October 2010

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Assistant

March 2008 - October 2010

Teleperformance Call Center

Tunis, Tunisia

March 2008 - October 2010

• Assisted customers with technical troubleshooting
• Followed call center quality and performance standards
• Developed communication and problem-solving skills

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Engineering

Management Controler

September 2007 - December 2009

he Hotel « Mouradi Palace »

Sousse, Tunisia

September 2007 - December 2009

Company industry:
Tourism, Museum, & Cultural

Education

Mouradi's hotel school

January 2007

January 2007

Diploma, Vocational training of Hotels Management

Tunisia

ISG

January 2005

January 2005

High school or equivalent, 2 nd grade of economics and management sciences,

Tunisia

College Mongi Slim - Kef -Tunisia.

January 2001

January 2001

High school or equivalent, Baccalaureate certificate: Mathematics sciences -

Tunisia

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SALES
Expert
SALES
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT CONTROL
Intermediate
MANAGEMENT CONTROL
Intermediate
WRITING
Expert
WRITING
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BRAND LOYALTY
Intermediate
BRAND LOYALTY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Expert
German
Beginner

Training and Certifications

Certifications
Alshaya Grow with us program certificate
Vocational Training in Hotel Management