Operation – Project Manager
Saudi int’ltec group – Skyband
Total years of experience :14 years, 6 Months
Responsible for managing projects and guiding its overall direction. communicate with the workers in the project, as well as higher-level employees.
projects are related to POS and network connectivity service for the banks such as BSF, ANB, RYD, SABB ... etc. and network solutions for POS providers and bank VIP customers. providing support internally along with vendors and network providers to ensure a positive customer experience. implementing and managing multiple projects and Conduct in-depth reviews and analysis of all projects and scheduling of reports on projects for both higher management and customers.
key responsibilities and achievements:
• Ensure the completion and success of customer support across multiple projects.
• fixed the Data for Saudi France bank for MADA POS information within two months
• prepare, link, and deliver the devices for Albilad bank (MADA in branch) project.
• lead the support and monitor (Extra - Mega sale) Project for MADA POS and VSAT connectivity for the year 2015-2016-2017.
• working with developer team to upgrade the system from a ticketing system to ticketing and stock management system to monitor all devices activity.
• Communicate with internal and external partners on progress and receive feedback.
• Conduct in-depth reviews and analysis of all project or contract documents so as to be familiar with every detail and/or requirement.
• Automate processes and improve productivity.
• Report regularly on the project's progress and recommend service improvement, if necessary
• Manage Change Orders and provide consulting to the customer on new products and services
• Coordinate with Sales team to Contribute to increasing Acquiring market share
• Providing general administrative support for the team.
• Identify, resolve and escalate risks which could impact the achievement of objectives.
project coordinator / service delivery for POS Project.
Key Responsibilities:
• Be a single point of contact for the customer managing change requests and customer queries.
• Manage day-to-day operation and assume responsibility for all service levels.
• Report regularly on the project's progress and recommend service improvement, if necessary
• Coordinate all relevant resources (internal/external partners)
Provide administrative and business support to the CEO and support other members of the executive management teams. Maintain CEO’s plan and schedule meetings, teleconferences, and travel, doing multiple tasks for the management.
Key Responsibilities:
• Up keeping and updating of official documents and files.
• Preparation and recording of Registers.
• Handling for outgoing and incoming email, mails, fax.
• Handling admin activities like Client Visit
• Oversee office budget and recommendations on office expenditure
• Maintaining Data of HR & ADMIN Department.
• Coordinate & provide administrative tasks for various events and prepared agendas and materials
• Responsible for all the joining formalities.
• Responsible for recruiting new employees.
• Coordinating, scheduling and conducting of training sessions.
• Review and Proofread documents for executive signatures
• Travel arrangements and assistance to the staff
• A single reference to all queries, requests, and issues related to administration work task.
Contacting prospective clients, assessing their requirements then selling them the company's products and acquire new building construction contracts to generate more revenue and business opportunities for the company and services that match their needs. Also, responsible for maintaining ongoing relationships with customers to foster repeat business.
Key Responsibilities:
• Working as part of the sales team to develop both new and existing markets.
• Liaising with customers & the dealer network to answer and resolve their queries.
• Identifying and then researching potential leads and opportunities.
• Constantly developing existing sales processes which will generate sustainable growth.
• Collecting all the information required to create a request for an estimate
• Identifying the customer's needs.
• Dealing with a diverse range of clients.
• Cold calling potential clients via telephone or personal visit.
• Quickly responding to any customer requests for information.
• Promoting customer loyalty.
During my high school, I have worked as a promoter supervisor at Brand Commands.
Key responsibilities:
- Demonstrate and provide information on promoted products/services
- Create a positive image and lead consumers to use it
- Use lectures, films, charts, and/or slideshows
- Distribute product samples, brochures, flyers etc.
- Preparing a report on demonstration related information (interest level, questions asked, number of samples/
flyers distributed etc) for supervisors.
- Managing the team in the field.
Business Administration
