corporate communication specialist
المجدوعي للسيارات
Total years of experience :4 years, 3 Months
For the external communications:
1. Communication with Debtors as Engage in effective conversations to collect outstanding amounts.
2. Develop flexible repayment plans with debtors .
3. Track payments and ensure timely fulfillment of outstanding amounts.(Monthly)
4.Engage in negotiations and explore settlement solutions to alleviate debt burdens.
5. Prepare Statement of account reports and analyses to assess debtors' financial situations.
6. Clearly communicate financial circumstances and the importance of repayment in a professional manner.
7. Prenting Tax invoices periodically.
For the internal communications:
1. Communication with Parts Representatives for Service Order Cancellations.
2. Cancellation of Invoices for Customers (Cash or Credit).
3. Collaborate with the credit department to explore solutions for critical invoices, ensuring timely delivery to customers.
4. Communication with the Finance Department for Invoice Linking (Cash or Credit) to resolve issues related to linking invoices, both for cash transactions and credit payments.
Scope of responsibilities:
✓ Team leader and manage the development and implementation of CRM strategies and
customer growth programs.
✓ Handle all customers inquiries to ensure customer satisfaction.
✓ Monitor data quality and ensure proper transaction.
✓ Control and follow up all communication channels.
✓ Planning and implementing customer relationship management strategies that will
encourage customers and retain their loyalty.
✓ Provide reports on customer feedback/complaints reports to Sales Team Leader or
Management.
✓ Ensure that all complaints are received and handled efficiently in a way that exceeds our
customers’ expectations.
✓ Customers compensation.
I was working at Alamiri Hospital in Kuwait City ( Microbiology department) For one year
تم الانتهاء من الدراسه ومتبقي تقديم الرساله للتخرج
التخصص المساند اعلام