ابرار أحمد

 Dealing with all enquiries from prospective students via telephone, e-mail and social media and ensuring all relevant data is captured.
 Ensuring excellent and speedy customer service delivery.
 Loading application data onto the system
 Referring any applications for consideration to the Admissions Head of Admissions
 Dealing with student requests to cancel, transfer and defer
 Processing all decision on the system regarding student applications and where applicable making sure offers are sent out promptly.
 Requesting further information to support student applications
 Ensuring all scholarship students are correctly identified on the system, so they are invoiced accordingly.
Dealing with all course specific administration

Brief Description of Duties
 Obtained data of NGO, s From different sources
 Register them with Greenace Uk
 Analyse the data through different sources
 Organize Training Events
 Coordinate with participants
 Consultancy after the Training
 Evaluation of the documents
 Monitoring of the Training
 Monitoring & Evaluation of the NGO, s
 Invite the participants
 Preparation of NGO, s Documentation
 Day to Day Report to the Project Supervisor
 Maintain all the Record
 Brief Report on the weekend
 Comprehensive Report on monthly basis
 Maintained All information on data base

Key Responsibilities
 Customer Support
 Solve the Queries of customers
 First call resolution
 Maintained all the record
 Give proper information to customer
 Customer retention
 Report the errors
 Compile report
 Arrange all the data in system
 Multitasking
 Customer Satisfaction
 Time management
 Maintain discipline