Admin Officer
Grafton University College
Total years of experience :4 years, 10 Months
Dealing with all enquiries from prospective students via telephone, e-mail and social media and ensuring all relevant data is captured.
Ensuring excellent and speedy customer service delivery.
Loading application data onto the system
Referring any applications for consideration to the Admissions Head of Admissions
Dealing with student requests to cancel, transfer and defer
Processing all decision on the system regarding student applications and where applicable making sure offers are sent out promptly.
Requesting further information to support student applications
Ensuring all scholarship students are correctly identified on the system, so they are invoiced accordingly.
Dealing with all course specific administration
Brief Description of Duties
Obtained data of NGO, s From different sources
Register them with Greenace Uk
Analyse the data through different sources
Organize Training Events
Coordinate with participants
Consultancy after the Training
Evaluation of the documents
Monitoring of the Training
Monitoring & Evaluation of the NGO, s
Invite the participants
Preparation of NGO, s Documentation
Day to Day Report to the Project Supervisor
Maintain all the Record
Brief Report on the weekend
Comprehensive Report on monthly basis
Maintained All information on data base
Key Responsibilities
Customer Support
Solve the Queries of customers
First call resolution
Maintained all the record
Give proper information to customer
Customer retention
Report the errors
Compile report
Arrange all the data in system
Multitasking
Customer Satisfaction
Time management
Maintain discipline