Ibrahim Al Tamimi

Handling Government and Enterprise Accounts

My role include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. also answer client queries and identify new business opportunities among existing customers. In this role, I liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Responsibilities
Plan, organize, and administer the activities
Plan, organize, and Sales and marketing activities plans
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.

Working with Client's:
• Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
• Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition.
• Developed and established strong relationships with strategic clients and industry partners.
• Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Presented the company products to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer.
Working with Sales and Marketing Teams:
• Worked with the sales team to develop selling strategy within the target accounts - Created and delivered effective presentations and sales tools for the sales team.
• Work with regional sales managers to provide pre/post-sales support - Worked with the sales team to design, propose, and close new deals/opportunities with customers.

Dealing directly with customers and respond to their queries over the phone
Support customer For any technical issue's
Submit periodic reports on the problems faced by Customers and recommended solution
Server and Network Administrator

 Installation of monitoring and surveillance systems (CCTV, Access Door, Fire alarm...etc ).
 Project manager in Mecca Mall.
 Project manager in National Cable Company.
 Some of Administrative tasks.