أبو بكرالصديق محمد القباني

Supporting and Developing IBM BPM Processes and related systems

Developing and supporting BPM Processes

Developing business process management services using IBM Lombardi
Onsite support engineer - BPM / ODM
Requirement gathering - analysis - design new features

- Developing Interactive voice response (IVR)applications for contact centers using Cisco UnifiedCustomer Voice Portal v 8.5 and Cisco Unified Contact Center Express v 7, 8.

- Developing required integration layer using Java, Web services, XML.
- Interacts with the customer to understand the business environment, system requirements and
other system interacting parameters.
- Building Call flows design.
- Perform the Technical documentation for the developed system, writing test instructions, and
providing documentation for the developed system.

Full Time, Associate software engineer
Developing business process management services using IBM Lombardi.
Developing enterprise systems using J2EE, google web tool kit, HTML and java script
Assisting senior level developers in Data base development and deploying projects.