Customer Service Consultant
NetOne Cellular
Total years of experience :12 years, 4 Months
Responsible for establishing and maintaining profitable relationships with clients on behalf of the organisation through ensuring that all customer requirements are completely, timely and amicably solved in a way that adds value to both the customer and organisation.
On site Business support for the Teletunes and Music On Demand Services, Monitoring performance of the provisioned services. Expediting content agreements. Monitoring the activities performance and developments of competition as well regional developments in the CRBT and MOD service. Coordinating with the Client (Telecel) on improving the current services as well as possibles synergies of ushering more Value Added Services.
Marketing Research,
Brand Management
Electronic Media Monitoring including Social Media,
Public Relations,
Front Office operations (Sales and Customer care) and
Corporate Event organising
Search Engine Marketing Pay Per Click Display Marketing Email Marketing Social Media Marketing Mobile Marketing Analytics Strategy and Planning