Adeel Azam

• Account understanding of IT landscape and identification of key accounts in local market.
• Established and cultivated solid business relationships with new or existing customers.
• Plan, develop and execute business development activities.
• Drive end to end business planning in the region in line with commercial targets.
• Develop models for various business reports and present them with actionable insights.
• Managed OEM & vendor partner programs alliances
• Provided advice and expertise to corporate clients to help them improve their businesses
• Recruited and hired top-level talent to add value and expertise to sales department

• Demonstrated IT products and services to show corporate clients benefits and advantages.
• Engaged in product training, demonstrations, consumer awareness, branding and
acquisition initiatives to raise awareness and revenues
• RFIs and RFPs management.
• Conducted Demos and Technical POCs at client end.
• Collaborated cross functionally with headquarters, regional and other teams nationally
to maintain consistent message and experience.
• Communicated product quality and market comparisons by creating sales presentations.
• Managed revenue models, process flows, operation support and customer engagement
Strategies
• Coached and promoted high achieving sales and account management employees
To fill leadership positions with qualified staff and boost company growth

• Implemented key account wise fulfillment of support related activities to cater the
requirements of all the internal and external stakeholders.
• Applied effective time management techniques to meet tight deadlines
• Proven ability to develop and implement creative solutions to complex problems.
• Proactive monitoring of high priority customers via various monitoring systems
• Developed programs for customer retention and relationship management of
key corporate clients
• Used Microsoft CRM as a complaint originating, monitoring and evaluating tool

• Generated repeat business through exceptional customer service and responded to
Customer concerns with friendly and knowledgeable service
• RFIs and RFPs management.
• Conducted Demos and Technical POCs at client end.
• Ensured successful pilot projects and product installations.
• Determine, resolve and communicate technical and business issues to presales management.
• Engage in product training to maintain high product knowledge.
• L3 Support for network issues.
• Troubleshooting of Cisco routers, Switches
• Customer success manager
• Troubleshooting of WAN connectivity using wired and wireless media.