HR Director
Cravia
Total years of experience :29 years, 0 Months
• Developed employee engagement strategy resulting in a 25% reduction in turnover rates, 55% increase in employee productivity, and an additional 2% in staff growth.
• Implemented new systems and policies to streamline HR operations and facilitate employee onboarding; enabled onboarding of 8 new hires within a 7 day period.
• Facilitated the smooth transition from manual to automated processes utilizing the HRIS platform, decreased paperwork by 37% and reduced onboarding processes duration by 33%.
• Improved benefits program to better serve the company’s needs by ensuring compliance, offering competitive packages, and increasing employee satisfaction by 10%.
• Established and implemented talent review, development, and retention strategies resulting in a 20% increase in staff skills and competencies.
• Developed and implemented performance review standards to measure employee progress, increased staff’s understanding of job expectations by 21%.
Talent Management
Organizational Development
Personnel Management
Leadership Development
Benefits Administration
Labor Relations
Payroll
Labor and Employment Law
HR Consulting
• Improved overall team efficiency by 23% by creating and executing recruitment and onboarding strategies for new hires, aimed to ensure positive cultural fit.
• Devised and implemented human resource management strategies to achieve corporate goals in alignment with the vision of the CEO and the Board of Directors, resulting in an increase of annual revenue by SAR 1 million.
• Reduced turnover of employees by 50% by implementing training programs, creating a mentoring program, and enforcing company rules and regulations.
• Created and implemented a new HR recruiting program for the organization that resulted in a 15% increase in hiring the best candidates for the organization in the first year.
• Designed an organization that met current and future business demands and had a strong bench for leadership positions, by setting a competitive Compensation & Benefits design, while remaining within budget, and reducing attrition rate by 20%.
• Provided training to upper management on new HR policies and procedures that resulted in a 25% increase in productivity within 6 months.
• Improved the employee retention rate by 5% by overseeing a vast array of complex HR projects, evaluating all projects for problems, and offering solutions to maintain risks.
• Improved employee engagement by 20% in the first 6 months by recruiting and hiring new employees who shared the company's values and goals, which translated to an increase in productivity and adherence to company standards.
• Developed and maintained professional relationships between all employees and managers by employing exceptional communication skills.
• Managed a team of 20 HR professionals, resulting in a 5% decrease in turnover, and a 10% increase in employee satisfaction.
• Restructured a company with 2, 500 employees by creating and building the Human Resources Department from scratch, and setting the policies and procedures for the company.
• Working closely with business leaders, conducted organizational assessments and worked with leadership to drive cultural development across the organization.
• Recommended solutions to effectively resolve problems or issues by using judgment consistent with standards, practices, policies/ procedures and government laws.
• Successfully established the recruitment needs for 11 departments in the organization by evaluating the induction requirements, which translated to an overall reduction in recruitment costs by 10%.
• Coordinated with department heads to formulate annual budgets for the company, including long-term corporate goals and associated budgets. Devised strategies to harness the synergy of existing personnel to achieve core business objectives and reduce employee turnover from 20% to 5%.
• Resolved 120 labor issues per week, including assignments, contracts, termination/resignations, attendance, wages, and related reports, by coordinating daily with department managers to ensure a well-organized workflow of activities.
• Chalked out comprehensive training and development programs after careful need and gap analysis of employee feedback and performance data. Served as administrative liaison for all employee facilities and employment terms/ conditions.
• Established 5 metrics to measure the overall provision of HR services, policies, and programs for the entire organization in accordance with market trends, current/proposed company activities, and government rules/ regulations, by coordinating with the management team.
• Oversaw all elements critical to the success of the HR function within the organization, namely front end needs analysis, job postings, sourcing, interviewing and employee offers. Spearheaded the hiring of a team of 5 technology recruiters that reduced requisition fulfillment time from 60 to 30 days, achieving a 50% increase in employee retention.
• Drafted monthly HR reports for General Manager and Managing Director, ensuring accurate maintenance of files for the HR department in line with organizational standards, which improved the accuracy of the reports by 30% and saved 20 hours of work by HR personnel.
• As a Deputy Manager Human Resources, conducted over 200 interviews in 2 months, resulting in the hiring of employees for various departments.
• Established and managed a network of customers efficiently and managed key relationships with customers to drive product launches.
• Secured and maintained 100+ new customers, achieved over 140% year-on-year growth in customer base, and increased customer lifetime value by 25%. Developed customer-centric strategies to exceed customer expectations and increase engagement with the product.
• Wholesale of telecommunication devices, Capital of five million Saudi riyals. Find and managed investors, negotiate contracts, and established a supply chain.
• Opened four new branches in a year, with a total of 47 employees.
• Executed check-in and departure formalities like meeting/ greeting passengers, handled all passport irregularities, resolved check-in and gate discrepancies, and anticipated the needs of passengers to deliver a high level of customer service.
• Ensured over 90% of new hire documents were received within a week of their start date by using an automated system to track and notify new hires of missing documents.
• Managed all aspects of employee relations, including, but not limited to, providing training and guidance to employees, and investigating employee complaints while maintaining all appropriate documentation.
• Developed Human Resources programs and policies, such as succession planning and performance management, to build a competent and engaged workforce and improve employee engagement.
• Looked after customer accounts, answered queries and complaints, and handled billing issues related to orders in a timely and professional manner.
• Resolved customer issues in an average of 5 days with accurate up-to-date records, significantly improved customer satisfaction scores leading increase in sales.
• Performed daily customer service for over 200 customers, which included updating account information, performing exchanges, issuing credit, and resolving billing issues.
• Ensured the timely delivery of orders by expediting orders and contacting the shipping department.
Other Training and Certificates: ★ CIPD Diploma (Post Graduate Diploma in Human Resource Management).www.cipd.co.uk ★ SHRM-SCP Senior Certified Professionals. ★ PMP Project Management Professional (PMP)® ★ Mini MBA - from the Chamber of Commerce. ★ PPA Thomas International UK, Personal Profile Analysis System (Psychometric Assessment - Job Profiling & Job Compatibility). ★ Consultant Certified in Strategic Management, (From Chamber of Commerce). ★ CCSD British Academy Global. ★ HRP (Human Resource Planning HRP - Manpower Personnel Planning).
Public administration specializes in human resources.
- Responsible for HR decision making within an organisation at an operational, tactical or more strategic level - Have responsiblity for the HR function and activities within an organisation, including HR development - Are working as an independent or employed HRM/HRD consultant, supporting organisations in meeting their goals
