Supervisor Customer service and technical support
العرض المتقن
Total years of experience :12 years, 2 Months
* From Jun. 2009 to December 2013: HR Specialist
Description of work: 1. provide quality work with description possible level.
2. Attention to customer problems and work to resolve them.
3. Implementation of work plans and HR.
4. Develop programs and plans for the development and promotion of work, supervising the implementation of employment policies, preliminary interviews.
5. Preparation of training plans and implementation at the lowest cost, highest quality and the preparation of reports to measure the level.
6. Prepare and update job descriptions for the current jobs and emerging and follow-up with the requirements of the plan.
7. Development of policies and procedures relating to human resources and prepare analytical studies that reflect the climate of the inner workings of the monthly (turnover rates - rates of absenteeism - work injuries - sick leave - sanctions and penalties)
* From Apr. 2006 to Nov. 2008: Customer Service Officer. Telephone banking. Samba Financial Group.
HR Management Diploma. Fifty-source. Chamber of Commerce Institute. Excellent.