Personal Assistant / Executive Assistant
Kuwait Stock Exchange
Total years of experience :31 years, 0 Months
•Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
•Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences and travel.
•Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
•Maintains customer confidence and protects operations by keeping information confidential.
•Prepares reports by collecting information and attending the simulating training in overseas stock exchange.
•Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
•Secures information by completing database backups.
•Provides historical reference by utilizing filing and retrieval systems.
•Maintains technical knowledge by attending educational workshops; reading secretarial publications.
•Contributes to team effort by accomplishing related results as needed.
•Preparing business letters, internal memorandums, confidential correspondence, reports in both Arabic and English
•Insure and maintain compliance with related rules and regulations that established by controlling authorities.
•Prioritizes in/out correspondence, entitled to my boss and initiating responses and drafting where appropriate on his behalf.
•Coordinating with HR all related issues such as recruiting new members, leaves schedule, staff annual appraisals, Staff Training plans etc…
•Handling the company general assembly meetings and releasing the minutes of meeting.
•Dealing with embassies, travel agencies and hotels.
•Supervising internal & external messengers.
•Handling all official announcement and releasing on the market announcement screen.
• Dealing directly with customers either by telephone or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders, forms, applications and requests
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Coordinating with the workshop, stores and updating the receipt/ delivery inventory
• Greeted, registered, and assigned rooms to guests
• Operated the switchboard and PBX
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Processed guests’ check ins and outs
• Prepared and completed room and restaurant bills
• Assisted guests’ in storing valuables in secure deposit box
• Liaised with other departments of hotel
• Handled payments through cash, cheque and credit cards