Adel Obeid

Build positive and productive relationship with clients business growth
* Schedule regular meeting, discussion, teleconference and visit client offices to strengthen the
relationship
* Understand clients’ needs and customizing existing programs to meet their needs
* Provide client support and handle client communications effectively
* Manage and close client businesses to achieve profitability
* Maintain existing client and generate new clients to achieve revenue goals
* Address client concerns promptly and professionally
* Discuss business contracts and rates with clients
* Ensure that client requests are handled timely and accurately
* Develop new strategies to improve client satisfaction

Manage Customer inquiries, problems, requests and suggestions and determines appropriate
solutions and/or responses.
* Ensure high level of customer satisfaction by providing smooth customer service to customers
as per agreed service standards.
* Develop new customers from both the market and existing customers with business solutions
and follow up on all online subscriptions, check the integrity of the logged customer
information, and contact all online customers to ensure they are aware of how to best use of
the service.
* Understand all aspects of customer’s business needs, network within customer’s organization
to explore customers’ needs and business development opportunities.
* Log discount/compensation requests, and coordinate with the team-leader/Manager
accordingly
* Work with other business units in Aramex, such as ground operations, cargo operation, etc. To
ensure proper service delivery to customers.
* Visit customers in their assigned (geographical) area.
* Generate sales leads and acquire new customers.
* Prepare proposals and quotations to customers
* Keep record of customers’ visits and update it regularly and record all customers’
communications, complaints and opportunities to ensure customers service and follow up.