senior GSA Front Desk
Sahara Kuwait Resort
Total years of experience :5 years, 9 Months
May 2011 till augost 2015 senior GSA Front Desk
(Sahara Kuwait Resort)
Responsibilities:
• Ensure guests are taken care of, following the Hilton International Kuwait service standard.
• Ensure cashiering procedures are being followed using the Touché POS System.
• Handled all calls in-house and outside guest, and to make sure that the contact number of the guest is properly updated to the report for the sales leads.
• Make room reservation for guest.
• Make sales calls to prospective clients.
• Follow up on membership renewals and posting of fees.
• Ensure that the revenue report DSR (Daily Sales Report) is accurately updated to file and print.
• Able handle front office tasks with minimal supervision efficiently and courteously.
• Responsible for the reception and booking.
• Responsible for the reception of guests and do all the requirements of check in.
• Responsible for all notes, comments and complaints by guests and resolution.
Trainings and Seminars
• Telephone Manners and Skills - Hilton Kuwait Resort
• Communication Skills - Hilton Kuwait Resort
• Guest Care - Hilton Kuwait Resort
• Hilton Food and Beverage Service
Personal Background:
Home Address: mareuoteia-ahram, st, -geza-egyipt
Address in Kuwait: Sahara Kuwait Resort and golf course
Contact Phone #: +965-97645942 - +965-65695738
E-mail Address::
January 2009 - may 2011 Front Desk Reception
(Sahara Kuwait Resort)
September 2006 - December 2008 Waiter
(Sahara Kuwait Resort)